ITOM restriction for AI Agents

ynagavenkat
Tera Contributor

3 weeks ago

Currently I'm working on Now Assist AI Agents. We have a requirement to build AI agent to handle events and create alerts based on the Events. Idea is like my agent should trigger whenever Event occurs. But I can't able to use em_events table at Now assist due to ServiceNow restriction. I need any kind of official documentation from ServiceNow to show as a proof. Yes, I am aware of Event Rules. But client want to use AI agents over there. I will be grateful if can I get any kind of official documentation regarding this restriction or any kind of link to go and check over there on this issue. For client requirement we will go with Event Rules if I get clarity on this. Orelse if any other approach is possible with agents I would love to know about that approach. Thank you

0 Helpfuls
  • 387 Views
1 REPLY 1

shiraa
Tera Contributor

3 weeks ago

Hi  @ynagavenkat,

Please find the below servicenow product documentations to  get an idea.

 

ServiceNow AI Platform tables excluded from AI Search indexing-https://www.servicenow.com/docs/r/australia/platform-administration/ai-search/excluded-tables-ais.ht...


Trigger options for Agentic Workflow or AI Agent-https://www.servicenow.com/community/servicenow-otto-forum/trigger-options-for-agentic-workflow-or-a...

 

Now Assist AI agents-https://www.servicenow.com/docs/r/australia/intelligent-experiences/na-ai-agents.html

 

AI agents capabilities-https://www.servicenow.com/docs/r/de-DE/intelligent-experiences/na-aia-capabilities.html


Please mark helpful & correct answer if it's worthy for you.

0 Helpfuls