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Community activity

Legacy data migration into Servicenow custom app

Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...

  • Question

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval   Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

  • blog
  • Flow Designer

Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

  • Question

Why Process Automation Designer Cannot Be Leveraged in PDI?

Hi Team, I have a requirement to explore and learn Process Automation Designer. As part of this, I attempted to install the required plugins in my PDI. However, even after installation, I am unable to see the Process Automation Designer option. Is th...

  • Question

Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

  • Question

License for service_desk_user required or not ?

I’m reviewing a custom requester-style role in ServiceNow called service_desk_user and looking for community input around licensing.The intent of the role is lightweight access — submitting requests, viewing records, and interacting with the Service ...

  • Question

Reset form controller in ui builder

 Hi everyone. I have a modal with a form using a form controller .  After saving (create) the first time - it is linked to this record, no matter what I do.  The isNew flag of the form controller remains false from that moment on... I tried resetting...

  • Question

How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

  • Question
  • Dashboard
  • Performance Analytics
  • Reporting

CSA EXAM

Are there any tips on this CSA exam to pass? I really don't want to repeat this exam since i have to pay another $300 to retake. I am trying to go over what i have learned so far, but i feel i am missing something. Are there sample CSA pre test quest...

  • Question

Resolved! Can a catalog item be used by multiple service offerings

Hi, How can I use the same catalog item, say Requesting access to a Business application for multiple Business applications under the multiple business service offering. In the diagram below, I have multiple service offerings, one per country, I want...

  • Question
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