ServiceNow Community

Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

Question

Granting customer project contacts access to project status reports and project change requests

Hi, is there anyone here who knows how to add status reports and project change requests to the list of available menu items in the project page of the CSM portal so that project contacts, who have been granted access to a given customer project, can...

Question

Aligning Incident Categorization to CSDM: A Service-Centric Approach

Executive SummaryIncident categorization is one of the most critical design choices in IT service management. For years, most organizations have relied on a simple Category and Subcategory model. While this can appear sufficient at first, I’ve seen i...

Article
Incident Management

Display Week Dates on x-axis instead of Week Number in Performance Analytics Dashboard

Required help on the below requirement @Ankur Bawiskar @Vasantharajan N @Ahmmed Ali As in Performance Analytics, is there a way to show the dates of weeks on an x-axis instead of the week number. As I had selected duration as 1 month but still it's n...

Question

Employee Center footer

In employee center footer, how to make logo,org content and copyright to appear at centre as the links present next to that is modified(made active false)

Question

Unable to fin NEW UI action in Change-->Affected Ci related link in Declarative action ?

Hi All, There is "New" button in change -->Affected CI related list tab on workspace. Per requirement, I want to disable New button UI action. I have checked all "New" declarative actions which related CIs Affected(task_ci) table, also others but una...

Question

SharePoint Spoke

I want to use the SharePoint Spoke to publish articles from one Knowledge Base to SharePoint. These articles sometimes have information in the body of the knowledge article (KA) and sometimes auto download the attachment for forms.Will the ServiceNo...

Question

Resolved! Service Portal: Bootstrap 5 Sidebar Menu and dynamic body width

I've been asked to redesign our Service Portal with a requirement to move the menu to a sidebar. Service Portal really doesn't seem to want to do that as the core page places header above body, The closest solution I have found (see below) is to se...

Question

Platform Analytics Migration Center

Is it mandatory to move to new Platform Analytics in Zurich? Can we wait for another release like Australia or Brazil? Platform Analytics Migration Center Documentation is not that clear and doesn't mention what happens if we don't migrate.

Question

Catalog item's variable values cleared out after submitting

Hi All, There's an issue with the catalog variable which is mandatory. the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .How to fix this?Attaching image for reference.The below va...

Question

How do I turn off Page Protection on the UI Builder

I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...

Question

Platform Analytics Data Visualization Export

In Platform Analytics Data Visualization, we can only export to Excel, "csv" is not available. Also for Excel export, we can only export 14288 records, and we view the message at the bottom of the Excel "Export stopped due to excessive size. Use csv ...

Question

Filtering records based on the logged in user location.parent.

Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...

Question

Employee center portal widget color

I have modified the employee center and added the widgets but for some widgets the color does not get applied based on branding editor. For eg, current status ,my approvals,top rated articles,etc. 1. How do we change the color to light blue default o...

Question

Projects and Pending state

Hi all, I’m working on an instance where the project lifecycle was customized so that all states depend on one of the phases: Initiating, Planning, Executing, Delivering, and Closing. In other words, each state is only available within its correspond...

Question