Catalog item's variable values cleared out after submitting

[phr]

Hi All,

There's an issue with the catalog variable which is mandatory.  the variable field is submitted with values as it a mandatory field. After submission the values are being cleared out .

How to fix this?

Attaching image for reference.

The below variable was filled out. After submitting the values are not been displayed.

[Rajesh Chopade1]

Hi @phr 

Is there a UI policy set up on these fields? If yes, look for 

Clear the field value option in the UI policy action. 

Thank you 

Rajesh chopade

[phr]

Hi @Rajesh Chopade1 

Checked and its seems to be proper 

[SAI VENKATESH]

Hi @phr 

Definitely there will be a UI Policy that makes this happen .

Thanks and Regards

Sai Venkatesh 

[Saurabh Anand]

Hello @phr ,

The issue might be because of the UI policy. Check if there is any UI policy where On load is true and the requested item record is true and clear value is also true on the UI policy actions.

Please mark my answer as accepted solution, if this answers your question.