ServiceNow Community

Where to get IP information for an instance for outbound calls to share with API provider?

The owner of one the APIs that our servicenow instance consumes is asking us to share IP details because they are enabling IP Whitelisting at their end. Which IPs should I share? Where will I get that details from? And wouldn't the IP depend on the u...

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Updating fields in portal form widgets

On the platform, when you update a record, the fields are automatically updated if the same record is viewed in another browser.However, the same process doesn't seem to work on the portal.Is there a way to tell if two users are updating the same rec...

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How to get the timestamp and channel id from response body in flow and use in next action.

Hello @allI am working on the Slack scope post message, I have have two post message actions use in the flow where from the 1st action want to capture the ts(timestamp) and channel id from response body. As I want to send 2nd message in thread of 1st...

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Prepare for Kubernetes Visibility Agent deployment

Prepare for Kubernetes Visibility Agent deployment Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment. Before you begin Ensure that the following applications are installed and activated:Discovery ...

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Generate labor cost plans by individual resources based on Resource Assignments

Effective labour cost planning is crucial for accurate project budgeting and financial forecasting. In the new financials experience, ‘Role’, ‘Employee Type’ and ‘Expense Type’ are available out of the box as the financial planning attributes i.e. la...

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Financial Management
Financial Planning
labor costs
project workspace

How to modify "Cost Plan Name".

I would like to change the "Cost Name" in Cost Plans.I want the cost name automatically generated after pressing the Create labor costs button to display the name of the assigned employee.I believe the name generated by the CostPlanForFinancialAttrib...

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Report of count of emails sent from ServiceNow (number of users in "to")

We are experiencing issues with the mailbox we use as SMTP Server (hitting the maximum sent emails per day on Microsoft exchange) Currently I have a report created on the sys_email_log for and filtered by "type=sent"Is there a way to produce a report...

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(Temporary?) double HRC-case numbers in the HRSD module?

(Temporary?) double HRC-case numbers in the HRSD module? See the confusion of the (proven) double case numbers in the past in regard of the Leave application request form case(s)There have been several complaints about cases that have been submitted ...

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Resolved! Restrict Workspace list based on group

Hello Experts, We have a requirement to make new workspace list visible to only specific group without depending on the role. I know that we can achieve this in Audiences by adding roles. However I want to avoid it and achieve this with the group. Wh...

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Why data is not picking from excel column

Hi All,I am importing the data from excel via transform script where I am generating the RITM's, where everything is working fine, Only one thing I am facing which i observed while importing the data. Lets say there is a column on excel description w...

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Inactivate the default Landing Page in Agent Workspace for HR Case Management

Hi I want to Inactive the Default Landing Page in the Agent Workspace for HR Case Management.I tried to inactive but it is not allowing to save the changes showing "Unsaved changes". Attached the Screen shot ThanksPriya

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How to auto populate variables by the use of system property?

I have a requirement where we need to dynamically show/hide and auto-populate fields in a Record Producer based on selected values.Scenario:We have the following variables in a Record Producer:Category(Select Box)Subcategory(Select Box)SubjectAttachm...

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Removal of OOB application like ITSM, ITOM, CMDB etc from serviceow standard paid instance

I don't need OOB application like ITSM, ITOM, CMDB etc., since I am trying to create a custom application with SNow to sell others. I do not want to pay subscription charges for OOB application like ITSM, ITOM, CMDB etc from servicenow. Is it feasibl...

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Policy exception with source type of issue

When creating a policy exception and select source type of issues, the issue associated is required to be valued from query list. We have over 100 issues currently open, but on the exception record when clicking the query to select an issue, the lis...

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How to show user to select assigned to user prompt in sub flow

The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...

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