ServiceNow Community

SAM Pro Reconciliation Issues

We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...

Question

Choices are visible in the portal and but showing up in the try it option for the same catalog item

Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...

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Lumos and SeviceNow integration

We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...

Question

Resolved! IH-ETL FAQ - Nested mapping InvalidWildCardRuleException

1. Create a computer class and linux class and their serial number lookup entity 2. Create relationship mapping between computer and linux 3. Computer class reference field has reference to linux server class 4. Run final preview, encountered Invalid...

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How to handle temporary / ephemeral builds with Vulnerability Response

We have an issue with temporary or ephemeral builds that are built on a network, scanned by our VR scanner (CrowdStrike) and then patched. After the patching process, the builder then captures the snapshot of the build and then destroys it. However,...

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Best approach to managing workflows that keep changing?

I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?

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Custom Interactive filter based on Catalog item variables

Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...

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Analytics and Reports
Multiple Versions
Scripting and Coding
User Interface (UI)

New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

Question

Trusted mobile devices

Does a trusted mobile device registered by a user ever expire?We are currently experiencing behavior that appears to indicate the trusted mobile device is expiring or becoming invalid after a period of time. However, we have not been able to identify...

Question

Timeseries YOY

Hello AllI'm trying to create a simple year on year timeseries shown by month and it seems like I can't figure my head around it?I managed to make it work by using the legacy widget, but that can't be added to a PA dashboard, which got me stuck. When...

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Yokohama
Zurich

【S-Insight】Reconsidering the Operating Mode 〜Redefining It as the Structural Condition of Management

Japanese version:【Column】オペレーティングモデル再考〜戦略と組織運営を分断しない“経営構造”としての再定義〜 Introduction：Strategy Changes, but Management Must Never Stop In an environment defined by rapid technological shifts, AI adoption, and persistent uncertainty, corporate stra...

blog
Thought Leadership

【Column】オペレーティングモデル再考〜戦略と組織運営を分断しない“経営構造”としての再定義〜

English version:【S-Insight】Reconsidering the Operating Mode 〜Redefining It as the Structural Condition of Management はじめに：戦略は変わるが、経営は止められない生成AIやSaaSの普及、事業環境の不確実性の高まりにより、企業戦略はかつてない頻度で更新されている。一方で、経営としての意思決定権限、実行責任、ガバナンスの仕組みを止めることはできない。前稿「なぜ、今...

blog
Thought Leadership

Cloned descendent cmdb_ci_business_app field label not in alphabetical order

We have made changes to some out-of-box fields on the cmdb_ci_business_app table - mostly through dictionary overrides and field labels. One field we have a table-specific field label that differs from the parent dictionary entry is [cmdb_ci_business...

Question

How does Cloud Discovery handle Azure VMs with multiple NICs/IPs via a Management segment?

Hi Community,I have a question regarding ServiceNow Cloud Discovery behavior for Azure VMs with multiple network interfaces.Scenario: I am discovering Azure VMs using a MID Server. The target VMs are multi-homed and connected to two different network...

Question
Discovery
Orchestration (ITOM)
Service Mapping

WorkFlow - When Group Owner changes, find Department Name of New Owner

I have a workflow started. Got the trigger down pat:1- Group updated where Owner ChangesThen I need to:2- Look up the department name of the new owner3 - Set Group.Parent = NewOwner.Dept.Name I have tried, but been unsuccessful for steps 2 and 3. An...

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