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I get duplicate comments (meanwhile Work notes works fine) when impersonating non-admin user

Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...

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Time Sheet Portal with Resource Assignments

SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...

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Resource Assignment
Resource Management
SPM
Time Card Management
Time sheet
Time sheet Portal

How to navigate to the correct record page from a Search Input in UI Builder?

Hi everyone, I’m building a Search Input component in UI Builder that allows users to search for tasks. I’ve already created a Search Configuration that works, but I need help with the next step: Goal:When I type a case number in the search field and...

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Releases and Upgrades Schedule 2026

Reaching out to ask when we are likely to know the rough timetable for the 2026 general releases? Is the cadence of general releases moving out next year? We are in the process of high level planning for 2026, and need to start considering the impact...

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Copying Localized Data

We have a request to copy localized Spanish Data from one translated text field into another translated text field. Our intent is to use a run script for this action so I would like to know what nomenclature I should be using in a script to allow th...

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Resolved! How to Remove Log in Menu Item

Currently when logged out of the instance, the user has a "Log in" Menu item displayed at the top right. I want this removed so they only use the available options on the landing page. Where is this being controlled? There is no specific menu item li...

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Need help with removing HTML tags from the Body field in the Send Email action in Flow Designer

I have a requirement that includes triggering a catalog task to a specific person, and once that task is closed, which could take hours or days, I need to send an email to an email address with a static message like "Maintenance in Building 1 Floor 2...

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Change management CI for patchingall workstations

Hi there, we are recently live in SN and someone asked us if we can just create a CI called "All workstations" or "All Servers". The reason is when they patch or do large scale updates, they are not sure what to choose for a CI since we make choosing...

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Change Management

🛡️ SSC: Blindando sua Instância contra Vulnerabilidades de JQuery UI

. Como parte do nosso Guia Definitivo para Blindar sua Instância, inspirado nas melhores práticas de hardening discutidas em nosso livro sobre ServiceNow Security, hoje vamos focar em uma configuração crítica de Instance Hardening: a desativação do ...

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From Go-Live to Get-Value: The Real Work of AI Transformation

From Go-Live to Get-Value: The Real Work of AI Transformation Welcome back to our series from the AI Center of Excellence (CoE) team at ServiceNow. Through countless advisory and hands-on engagements, we've gathered valuable insights and practical ...

Article

Best Practice to Track Legal Hold for Assets, Hard Disks & VMs

Hello Community,I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the c...

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Knowledge Articles searches need to only return the most current published version

Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...

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Export incidents records to PDF, Excel or CSV from portal

Hello everyone i need to solve a defect about exporting records incidents who doesnt work in portal while the task export works, someone to help?

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I'm unable to login to serviceNow library

I tried to login into serviceNow library for ebook. I'm unable to remember my username and i'm unable to reset it .any leads would be appreciated and thanks in advance

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UI Builder Data Grid Component: Cell Readonly

I've been working on a custom UI Builder Workspace where I need to create a spreadsheet for quick data editing. I really didn't want to have to build it as a custom component from scratch so I did some looking around other SN workspaces to see if som...

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UI Builder : Next Experience