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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Resolved! Reporting on deflections in Virtual agent (general / top level)

I am looking to produce some reports on existing V/A data - on deflections. We have a lot of existing V/A topics - we would like to be able to report on these right now - rather than needing to wait until these all get specific deflections added. Is ...

  • Question

Retired values are showing even after saving the records

Requirement :In Line of business field we have to Retire values (“Home”, “Personal Auto & Home”)  and these values must remain visible and editable on existing records that already contain these values, but shall not be available as options for new r...

  • Question

Creating remediation tasks so new VIs are not added to existing/active RTs

Hello,We have the VR integration with Tenable.io. We use remediation target rules to set SLAs and task rules to group VIs together by CI support group. The problem we have is that new VIs are being added to existing/open Remediation Tasks that have a...

  • Question
  • Vulnerability Response

Office Component Separately Licenses Requirement Showing in License Usage

Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...

  • Question
  • Office Components

UI policy - Condition issue

I have a simple UI Policy that shows a field message when the user selects Option A or Option B, a field message appears. If the user selects Option A, the field message shows as expected. However, if the user selects Option B after Option A was sele...

  • Question

Flow designer scripted approvals not working

Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...

  • Question

Button to move policy exception back to draft when it expires

Hello,  I am trying to create a UI Action button that will appear when a policy exception expires and allow the user to move the policy exception record back to the 'New' state. I am unsure of how to do this as there is no expired state for the polic...

  • Question

Performance Analytics or Report = keyword

does anyone know how to create a report to find just the tickets where a specific keyword is mentioned in the additional comments or work notes of an incident? steps to create a report or to use performance analytics would be great any help is apprec...

  • Question

Live Chat - Agent timeout settings

Hi All, could you please guide in configuring the below requirements for Live Chat :1. Can you please assist me with the requirement where if all the agents are full to the max capacity, the system allows the user to wait for 15 min?we have already s...

  • Question

Security Incident Response

Can someone please provide information of updating of the SIR State Details from NIST 800-61 Rev 2 to Rev 3. I guess is update has been rollout in April 2025

  • Question

when trying to close SCTASK getting error

HI all, Please help me on when trying to cancel SCTASK getting this error "submit canceled due to script error, contact system admin". can't share screenshot, sorry. Thanks in advance. 

  • Question
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