Landing page not using correct donut chart in Service Operations Workspace

[saidweintraub]

Hi,

This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST.

The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for my users.  the only thing that shows up in the OOTB Overview dashboard.

I even renamed the Overview Dashboard and I don't see the updated name!  I've cleared cache and used multiple browsers.

In attached image, top is whats selected, bottom is what shows up

[Tanushree Maiti]

Hi @saidweintraub ,

1) check it in incognito window/Inprivate browser

2) Repair /update Service Operations Workspace plugin to latest version

Try again.

Refer: Configure the donuts in the tier 1 landing page 

[saidweintraub]

I've updated all the SOW plugins to latest, also created a ticket with SN, who is stumped on the issue.

[Vishal Jaswal]

Hello @saidweintraub 

Can you compare below in your production and non-production instances: