ServiceNow Community

Demand form - 5 column field section - is it possible?

I'm working on updating your demand form and one of the requirements is to include a section with 5 columns. Something similar to a variable set on a catalog item. Is that possible? I can't seem to figure out how to get more than two columns. See scr...

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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Security Scanner - Security Centre

Securing your IT infrastructure is more critical than ever in today's digital landscape. As organizations increasingly rely on ServiceNow for managing their enterprise services and workflows, ensuring the security of this powerful platform becomes pa...

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Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

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My Request Filter in ESC shows approved HR cases even if the case is not opened by approver

Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...

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Platform Analytics

I need to migrate classic reports to a Platform Analytics Dashboard. While I know that classic dashboards can be migrated to Platform Analytics, I’m unsure of the correct method to migrate classic reports.I’ve read that it’s possible to add classic r...

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Assign To Me button on List View of Agent workspace

Hi Experts, Can anyone help me to find where the UI action "Assign to me" is coming from on the list view of HR agent workspace. I tried deactivating the UI action written ITSM Application however still it shows. Currently this is only showing for ad...

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Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Displaying Pending Approvals in a Workspace Using UI Builder

Introduction:Displaying pending approvals for the logged-in user is a common requirement in ServiceNow. In this article, we’ll build a custom UI Builder page that dynamically shows approval records from the 'sysapproval_approver 'table—ideal for mana...

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Need to restrict size for an attachment field in Custom table.

Hi Team I have created an attachment field in my custom table in scoped application.Now I want to restrict the attachment size to 10 MB.If user upload document more than 10 MB it should show error message and stop the form submission. Can someone he...

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How to collect inputs from respected group members on HR task

Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...

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Migrating existing UI actions in Project Workspace

In this article, we’ll walk you through how we have migrated some of the UI actions from Classic Experience to the Next Experience in Project Workspace. Before we start, make sure you're familiar with: Migrating UI actions from cl...

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Migrating UI actions
project workspace
UI actions

Create software models in workspace

As a SAM Admin I want to be able to use the Software Asset Management Content Service Library to automate the creation of software models through their relationship to software entitlements. So that accurate software records exist for license managem...

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How does ServiceNow handle software revocation for users who did not request software via CSD?

Hi everyone, I have a question regarding software revocation in CSD 2.0.I understand that the lease end date automatically triggers revocation, which works fine when the software was originally requested and fulfilled through CSD.However, I’m trying ...

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Resolved! Want to create ACL to give write access only one field

Hello friends, I am creating an ALC on a table. I have to give access to a group "Alert Managers" to edit only one field "Supported By" having "support" role. I have created one ACL :READ ACL -- Table.None -- support roleWRITE ACL -- Table....

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