Developer Site Login Error and Loss of PDI

[yangordon]

1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this ServiceNow ID. To protect your data, only ServiceNow IDs with authorized email addresses can be used to log in.". After that developer.servicenow.com starts to reload constantly, even in incognito mode.

2. Loss of Personal Developer Instance (PDI) Last week, I lost access to my Developer Instance despite remaining active and adhering to the 10-day activity requirement. 

[GlideFather]

Hi @yangordon,

could you possibly share a screenshot?

Navigate to this link below, it is sure that it works correctly, maybe you tried to log to somewhere else:

http://developer.servicenow.com/dev.do#! 

You can also navigate to this:

https://signon.service-now.com/sso and access the Developer portal from there by selecting the tile:
(the amount of the tiles may vary)

And regarding losing your PDI, could you provide more details? It doesn't seem to be likely to lose PDI before 10 days of inactivity..

[Dr Atul G- LNG]

Might be cache issue try after clear cache

[Tanushree Maiti]

Hi @yangordon 

First try with incognito windows/ private browser to check if it is cache issue.

Second check  you are not using such email address that might be restricted by your organization's ServiceNow security policies.

Lastly, if the error persists, you may need to raise a ticket with ServiceNow via the Now learning site to get required help.