ServiceNow Community

Relationship in CSM Module

Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...

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I want to remove the "i" icon from the reference type field in the record producer.

I created a variable in a record producer that references the user table.I only want to share the display value with the user, so I don't want the "i" icon to appear.I tried using "ref_decoration_disabled=true" in the dictionary attribute, but it did...

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

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Discovery Source Overview report in cmdb workspace showing incorrect data

Discovery Source Overview report in cmdb workspace showing multiple entries with different discovery source for a single CI in which one is correct, and others are old entries which should not be shown.Can anyone suggest what can be the root cause or...

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Service Operations workspace : Need to update incident with template name when applied via sow

Hi All I have a requirement to populate the template name on custom field <u_template> in the incident table whenever the template is applied to any incident via side bar navigation of sow. Please help me if this is feasible and we can create any cus...

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Paging doesnot work if assignment group populated on new P1, P2 incidents

In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...

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Need report to display %of Control compliance count on Y-axis.

Hello, Check screenshot for my report that I am trying to create, could you please help me with displaying Control count Percentage on Y-axis. Currently I can only show Control count on Y-axis.Percentage count= Control compliance count/ Total Control...

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Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

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Want to pass the current RITM number to main workflow to subflow

Hi All, I have created Parallel Flow Launcher activity which will used to jump to main flow to sub flow(in workflow) . in the main workflow i am getting current.number(RITM number) value but when i am using in sub flow it is throwing the error , Can...

Question

Workday RaaS socket timeout on flow designer

We are working on integration with WD to pull employees information, using the Report as a Service (RaaS)In flow designer, we are using REST step to pull JSON file with all the information.the REST call is configured to save the response as attachmen...

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How to use employee center in ESC portal is not working

Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...

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Resolved! Playbook Activity Definition Questionnaire

Hi everyone!Currently i am working on a custom playbook for onboarding and i need to use some Questionnaire Activity Definitions. The problem i have is, that the Question input is not long enough to have our questions inserted. I treid to look at the...

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Help Needed to Track History of "Available" Field in sys_user_grmember Table

Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...

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Refine variables dependent on user's Department

Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...

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