TMF + Servicenow + Order Management

Sohithanjan G
Kilo Sage
Kilo Sage

‎02-09-2024 01:29 AM

Hey Fishes, 

I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts?

 

1. What is TMF ? How it is helpful ?

2. How TMF is related to Servicenow OrderManagement ?

Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)
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tim_norman
ServiceNow Employee
ServiceNow Employee

‎02-21-2024 02:23 PM - edited ‎02-21-2024 02:24 PM

Hi, TM Forum (TMF) is an alliance of 800+ global companies, including ServiceNow, that is focussed on standards and interoperability between telcos, digital service providers, technology suppliers, consultancies and systems integrators. You can find out more information here; https://www.tmforum.org/about-tm-forum/. To support interoperability between different technologies, the TMF publishes TMF Open APIs and these cover processes such as Alarm Management, Trouble Ticketing and Order Management. ServiceNow's Telecommunications products offer TMF Open APIs and this includes ServiceNow Order Management for Telecommunications. An example is an API based upon the TMF641 Service Ordering Management API specification. You can find more detailed in the online documents, for example; https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/guides/telecom/concept/ser...

Surya247
Giga Contributor

‎03-08-2024 11:29 PM

TMF (TeleManagement Forum) provides best practices and standards for the telecommunications industry. ServiceNow is a cloud-based platform that offers a variety of services, including IT service management (ITSM) and IT operations management (ITOM). Order Management, in this context, typically refers to the process of managing customer orders for telecommunications services.

These three are related in the sense that ServiceNow can be used to implement TMF standards and best practices for Order Management in the telecommunications industry. ServiceNow's flexibility allows it to be customized to support various business processes, including Order Management, based on TMF guidelines. Organizations in the telecommunications sector can leverage ServiceNow to streamline their Order Management processes, ensuring efficient and standardized handling of customer orders.

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