ServiceNow Community

Projects not appearing on the Program Workbench

Hi! I’m working in Project Workspace and trying to view a Gantt of all projects within a single program so I can track timelines in one place. I set up 5 projects and aligned them to the same program. Each project:is Work in Progresshas project tasks...

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Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

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Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.

Today, AI finally clocks in. We asked, and you responded: your AI tools don’t work how you want them to. Maybe you got a wall of text with perfectly structured grammar on what you should do next, but that’s not getting the job done. It left you a...

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ServiceNow Australia general availability version release

Hi All, Could you please confirm when the ServiceNow Australia general availability version will be released. RegardsPriyesh

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Cloning: Exclude Table vs. Preserve Data

Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...

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Best Practices
Instance Configuration

Mastering UI Page Popups in ServiceNow: A Complete Guide for Native UI

In ServiceNow, UI Page popups are one of the most flexible and powerful ways to collect user input without navigating away from the current form. Even though most modern implementations are moving toward Workspaces, UI Page-based popups still play a...

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How VTA scoring works in VRM/TPRM

Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...

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Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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App Engine form not accessible to public/external users outside the network

Requirement: Create a form that will be accessible to public/external users outside the network. We built the form in App engine (AES) which allows unauthenticated users to access it without logging into ServiceNow. This form works great in our DEV a...

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SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

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Creating a new theme - Where do I go to edit the Remove button?

I'm building a new theme for our lower instances. I am having trouble finding where to edit the remove button when you favorite or unfavorite a module. View attachment.

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Mobile App builder - Current User Issue when using User variable on the input form

In mobile app builder i have a reference Input and autovariable filled as "current user". Current user variable type is user whcih suppose to give the current user and when auto variable is filled it should show me User name instead of sys_id. when i...

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Workshop Guide: Get Hybrid Search Ready (April 7th & 13th)

How to verify AI Search and Now Assist are properly configured in your ServiceNow Instance A step-by-step guide for ServiceNow Administrators Before your users can take advantage of AI-powered features like Now Assist, two foundational components m...

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user are unable to global search and approve via service portal

Hi, I have users with the business stakeholder role who are unable to global search at all error no records found. additionally, they cannot approve any requests via the service portal however itil users can global search an approve. Steps taken to...

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Unable to search PR or APLN number on the service portal.

Unable to search PR or APLN number on the service portal. OOB widget is being used on the portal. How to fix the search to enable the purchase requisition number and approval search on the portal.

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