Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1131863members
3031639posts
The Brazil release is here, and so is your upgrade kit! Discover what's new in Brazil
Brazil release One Al experience. Autonomous work by design. Miss the Brazil release broadcast? It’s on demand. Watch Event Replay What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Armis Centrix™ v26.4 Product Release Webinar Hosted by ShaunaV 12 Nov, 2026 08:00 AM PST Event Details In person November 12 Webinar: Enhancing the Cyber Resiliency of Current Defense Manufacturing Plants Hosted by WhitleyT 12 Nov, 2026 10:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (APAC) Hosted by jasminecole 13 Nov, 2026 03:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (AMS) Hosted by jasminecole 13 Nov, 2026 09:00 AM PST Event Details Online Register for the upcoming Iowa SNUG! Hosted by Chelsea Nguyen 17 Nov, 2026 07:30 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Bulk Case Creation

Hello Everyone, I am looking around a solution around Bulk case creation beyond OOTB bulk cases which creates generic cases. Scenario: HR agent wants to create bulk cases from the spreadsheet which will include the fields like employee id, field1, fi...

  • Question

AI Licensing

Anybody know how ServiceNow current licensing for AI agents applies. If we ITSM prime sku and HRSD advance sku can we create custom HRSD AI skills or Ai agent??

  • Question

problem with variables in Data Visualizations (zurich patch7a)

Hi Everyone,I’m currently creating an new Data Visializations report from sc_task.In first step it is possible to add the following:   Then I want to add the self created variables (added on the form):Start date/time; End date/time; Subject of the me...

  • Question

Downtime during patch/upgrade from Australia

Hi all, Looking to see if anyone is experiencing a similar issue to us. Starting from our upgrade from Zurich to Australia, we seem to get an outage for users everywhere except our Employee Centre. We've never had this occur before but during Austral...

  • Question

Getting logged out when click on ServiceNow Support portal

Hey everyone,I am getting logged out from serviceNow portal, when I click on "ServiceNow Support portal". I have enabled multi factor authentication. The goal after this issue is fixed is to raise a case, so that serviceNow provides me the uri of the...

  • Question

Dell iDRAC discovery

Hey guys, We are trying to get iDRAC discovery up and working, only to be told that it doesn't support SNMP v3 credentials OOB. Does anyone else have this working in their environment, and if so, is your security team cool with having v2 turned on? I...

  • Question

SAM - Adobe Cloud Integration - User Matching Using Adobe Username

Hi, We recently enabled the Adobe Cloud integration and are running into an issue with subscription user matching. Some Adobe subscriptions are not matching to ServiceNow users because the email addresses do not align between the two systems. I've lo...

  • Question

Microsoft tickets connector

Does anyone know if I need a ServiceNow license to set up the ServiceNow Tickets connector for Copilot (M365)?  Currently, I have CSM Pro only. ServiceNow Tickets connector overview - Microsoft 365 Copilot connectors | Microsoft Learn

  • Question

MCP Server new tool added is not seen by the MCP Client

I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...

  • Question

Setting the Foundations: Plugins, Tools, and Roles for ITSM

Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Store ApplicationsAustralia Patch 7 AI Readiness EvaluatorOtto PanelActivating SkillsOptional: Manage Model ProvidersAI ...

  • Article

Agentic Workflows End to End Setup Guide

Servicenow otto Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should a...

  • Article
View More