Error banner being thrown upon initial login to EGRC User Portal

After Zurich upgradeuser tried to launch https://<SITorBAT>.service-now.com/egrcError banner being thrown upon initial loginPlease see the attachment for error details

• Question

UI Action and Scripting

Hello!I've been learning implementation of servicenow and I'm trying to create a copy case button, when we click on the button it should create a new case copying the short description from that case and also update the work notes as 'copied from csx...

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Delta exam asking me to pay 200 dollars

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Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

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I Need help with CMDB updation of operational status as per best practice?

Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...

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Idea Management in ServiceNow SPM – Roles, Lifecycle, Portal Usage, and Governance Overview

Hi everyone, I wanted to share a practical overview of how Idea Management works within Strategic Portfolio Management (SPM) in ServiceNow, including roles, governance, lifecycle stages, and portal collaboration. This may be helpful for teams impleme...

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What's new for Process and Task Mining in the Australia release

For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one. Except it turns out approximately 100% of my knowledge ...

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RiseUp with ServiceNow Interview

Hello Community,I recently received a confirmation email stating that I have been shortlisted to move forward to the interview stage for the RiseUp with ServiceNow India program, which begins on April 13, 2026.In the email, it mentioned that I need t...

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Roadmap to Learn Generative AI and Now Assist in ServiceNow for an ITSM Developer

Hi ServiceNow Community,I am currently working as a ServiceNow Developer focusing on ITSM, and I am interested in expanding my skills into Generative AI and Now Assist within the ServiceNow platform.Since I am relatively new to this area, I would rea...

• Question

Group Action Framework-POV

Hi All “Can someone please explain the purpose of the following Now Assist skills?” & Its benefitsGAF ITSM Hierarchical POVGAF POV ClusteringAI Filter AssistSimilarity to Seed JudgeTemporal Consistency JudgeI am unable to find any Product Documentati...

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Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

• Article

Finding scripts

how to find what scripts are running in the background when we perform anything like clicking an ui action button, a modal opening and the record is changing state to close complete but in the ui action is is not defined, updating the state to close ...

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How to show 2 list reports on a dashboard 1 filtering upstream and 1 downstream relationships.

I have two simple list report using the cmdb_rel_ci table.UpstreamParentTypeChild    DownstreamParentTypeChild    I want to be able to choose an application from the Upstream App filter and it will impact the Downstream report, showing all of the dow...

• Question

Synch Scoring in Strategic Planning Workspace with Execution Items

Hey SPM Community, What approaches have you come up with to synch the scores given to the Planning Items in the SPW with the score fields on the execution items? Given that the choice of scoring framework is pretty vast, I'm aware it's challenging, b...

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• Project Portfolio Management