How to render empty variables in the RITM's variable edit

Pooja Yuvaraj
Tera Contributor

3 weeks ago

I have a scenario where the variable editor needs to have variables irrespective of values present in it. Currently I can see RITM renders only non-empty variables after request submission. 

I have tried both UI policy and Client script with Applies on Requested Item, to validate this but only can view the non-empty variables.

Can anybody suggest me the possible solution?

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vaishali231
Mega Sage

3 weeks ago

Hey @Pooja Yuvaraj 

Could you please confirm where you want to display all variables, including empty ones? Is it on the RITM form in the Variable Editor, in the Requested Item related list, or in the Service Portal?



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Pooja Yuvaraj
Tera Contributor
In response to vaishali231

3 weeks ago

I want to display both empty and non-empty variables in the variable editor of RITM form so that the itil user will fill the empty variables on behalf of external users in RITM.

Note: Non-empty variables are rendered correctly in the RITM form. Now I just want empty variables inside RITM form.



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