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Servers constantly changing state in CMDB from operational to non-operational and back.

Marco Jansen
Tera Contributor

We see behaviour in servers states in the CMDB where the state is constantly changing from operational to non-operational and back. We rely on this state for our automated patching so unexpected state changes is not what we want. Is anyone else in the community seeing this as well and did you managed to solve it? If so please guide us how, if not, then we ask servicenow what this could trigger and how we need to solve this?

 

See the attached screenshot. In Azure the servers are in running state, while the CMDB sees them as non-operational? 

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