ServiceNow Community

Resolved! How to find where theme's colors and variants are stored

I'm currently working on building some HTML outside of my Workspace for a report and wanted to match the styling of the colors used for the Highlighted Value component. So far, I've managed to find the CSS variables are stored within my Workspace's s...

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Portfolio Management

Hi All I am hoping to get some assistance on how others are using the portfolio management workspace. We have been using the basics for a while now in Portfolio Management, My question is for our organisation we go through quarterly planning activiti...

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Configure financial planning attributes to categorise labor costs based on the Resource Assignments

What is it? The new attribute based resource assignments and financial planning enables users to define attributes on the resource assignments and automatically create cost plans categorised by the attributes selected on the resource assignments. ...

Article

sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

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Resolved! change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

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Deleting a child topic

Has anyone experience this before? We deleted a Child Topic that has no content under Taxonomy and so it happened to deleted all the other Child Topics under the Taxonomy. Luckily, this was in Test environment, so now I'm having to clone down to reco...

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Applying a Patch, Family Release, or Store Release? Check your Sys Audit DELETED records!

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, For every customer the Sys Audit is typically one of the largest tables in their production instance. A good chunk of the Sys Audit records, concern deletion...

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Unable to work in my PDI due to app engine studio

G'Day All,I am logging in my PDI for the first time and is giving me the above screenshot. I am not able to go to my instance. Any help or pointers will be highly appreciated. Thanks in anticipation.

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Help Needed - Upcoming San Antonio SNUG Event!

Hello San Antonio SNUG Members!   It's time to start planning the next San Antonio SNUG (tentatively scheduled for late Sept). In order to kick things off, we are looking for customers who want to: Present: SNUG presentations are typically 30-min...

Article

Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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Any way to roll back the Migration of Dashboards/Reports to Platform Analytics?

We recently upgraded our instance from Xanadu to Yokohama.In doing so, one(+) of the skipped updates forced our instance to Platform Analytics. So now all formatting in Dashboards are wrong and we need to migrate each manually.The Platform Analytics...

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Now Assist Panel (NAP) Troubleshooting Guide: Common Issues and Solutions

Based on frequent community discussions and ServiceNow support cases, this comprehensive guide addresses the most common Now Assist Panel issues and provides step-by-step solutions to resolve them. Common Issue #1: Unable to Turn on Now Assist Pane...

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Teams Integration - Chat and Notification configuration

I need help to see if ServiceNow or teams has the ability to adjust the window size in Teams with the ServiceNow notifications. Currently its very slim and want to see if it can be stretched out to be easier to read. As you can see by the screenshot ...

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ServiceNow CMDB Data Foundations Workshop

Road to a successful CMDB with Data Foundations Join ServiceNow’s CMDB Data Foundations Workshop to discover how aligning your CMDB with the Common Service Data Model (CSDM) can transform IT operations. Gain practical strategies for data ingestion an...

Event