ServiceNow Community

View Rule Not Applied To New Records

Hello, I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records. First, I tried with one view rule (see the screenshot), but no luck - the rul...

Question

O365 token is expiring after every 3599 sec i.e. 1 Hr and does not get refresh automatically.

We have setup integration between O365 and Servicenow, in which we are integrating Policy with Share Drive. We have done the complete setup, installed plugins (Multi-Provider Document Services Framework) & (Microsoft OneDrive Spoke for Document Servi...

Question

CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

Question

How status field in release is auto updated in DPR ?

Hello,We are going to use Digital product review DPR module with out any integrations initially to track certain tasks to be completed before go live, question is how status field is auto updating as "green", "Amber","Red" ? Ex: i have 5 tasks to be ...

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Release Management

Update the Planning State Filter on Strategic Planning Workspace/Portfolio Planning

When you create a portfolio plan in SPW the planning state column has a default filter applied. Does anyone know how we can edit that filter and make it stick? I can update it but as soon as I go back in the portfolio plan it goes back to the default...

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Deletion of Employee Profile

We have 2 employees with the exact same name (but different employee #, therefore 2 different persons). One of them has already HR cases, the other doesn't. For some reason ServiceNow connected 2employee profiles below one HR Profile, now there are 2...

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Best pratices for [DR provided by::Provides DR for] relationship type

We have a service that provides recovery for business application data. I'm trying to determine the correct relationship between the service and the business application. Based on my research, I believe that the following is the correct relationship:...

Question

Behaviors and Probes

Hello! I am using Behaviors for Discovery schedules. For the behavior, we have 2 phases for Functionalities:Phase 1: every other protocol, no SSHPhase 2: SSH only I noticed that during discovery, the Shazzam probe only tries Phase 1 protocols and ign...

Question

ServiceNow Integration - Step by step guide

ServiceNow Integration – Step by Step Guide1. IntroductionServiceNow integrations allow external systems to send and receive data with ServiceNow using standard protocols like REST, SOAP, MID Server, and APIs.Integrations help automate processes, red...

Question

Resolved! Disabling the Agent Assist Icon for Incidents in CSM

Hi folks,I have been trying to disable the Agent Assist icon on the Incident table in CSM.1- I managed to disable the functionality by setting Enable = False for Agent Assist (Incident table) in the sys_declarative_action_assignment_list table, but i...

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Why “Out-of-the-Box” Is Often Misunderstood by Architects

Early in my ServiceNow career, I used to defend “out-of-the-box” almost religiously. Over time, I realised most people don’t disagree with OOB—they disagree on what OOB actually means. Out-of-the-box is not “do nothing and hope the platform magically...

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Best Practices

How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

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Problem with smtp after installing the latest zurich version

There is no outbound smtp or inbound pop3 setting in the latest version of ServiceNow that I just setup. Apologies if I sent to wrong forum. I did not see one for general issues.

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How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Lab 6.12, Step9:Create Pattern Identification section for JBoss WildFly Part 4

For the above mentioned lab in Service Mapping Advanced On Demand content, I'm facing the issue getting the error below in Step 9. Though I was following the instruction mentioned in the lab, this error is still showing and I cannot proceed with next...

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Service Mapping