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Community activity

Domain Separation and Assignment groups

We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:TOP (root) ├── Clients │ ├── Client1 │ ├── Client2 │ └── Client3 ├── Standard...

  • Question

SNC_external users cant see summary in HRM to-do widget

I’m working with HRM ToDos summary widget in the Business Portal, and I’ve run into an issue with external users. Users who have the snc_external role cannot see the summary for approval tasks in the To-Do widget and they can approve or reject the ta...

  • Question

Life Cycle values for Consumable Assets

How do you map a consumable asset with the new Life Cycle Stage and status?There is no OOB value for a consumable asset when it has been consumed by either a user or an asset.The legacy state was"consumed"The OOB life cycle mapping record is inactive...

  • Question

How to update the owner of a VTB

I tried some of the solution proposed here but it didn't work. In the VTB table the field owner is blocked by ServiceNow Security. This solution is not possible.Is out there another solution for this issue. Why the ownership of a VTB we are not able ...

  • Question

Database Indexes best practices?

Hi everyone!Recently I've been struggling with custom table deactivation proccess.I need to deactivate a bunch of tables it's associated fields, and one thing that got me stuck in the proccess is: what's going to happen with the associated database i...

  • Question

how to handle Assessments in Portal side

Hi everyone. My question :How to achieve the below requirement without cloning and how to handle Assessments in Portal side. Is there any specific page that we can redirect directly for assessment is service portal?Please read the context below:In Go...

  • Question

Tab on workspace is not loading

Hello everyone,  I'm relatively new to working with Workspaces, and I'm encountering an issue I can't quite figure out. In one of our Workspaces, there's a tab labeled "Recovery Tasks", but whenever a user tries to open it, the tab loads as a blank p...

  • Question

Resolved! How Can I use an IF AND Statement in Catalog Client Script

Dear ServiceNow Developer Community Colleagues, Please can I kindly ask for you assistance on how to achieve the following in an On Change Catalog Client Script (please see attached screenshot as back up). I have established an On Change Catalog Clie...

  • Question
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