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Australia Upgrade issue viewing report

phanindra munig
Tera Contributor

an hour ago

Hello All,

 

We have migrated to Australia recently post upgrade many users started complaining that they are not ablr to view the reports. 

 

plugin ": com.snc.par.coreui.report_create.enabled

Is it advisable to set the below plugin value to TRUE until we migrated the reports to latest platform analytic

 

Regards,

Phanindra Munigala

 

 

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prajaktakha
Tera Expert

40m ago

I would not recommend enabling com.snc.par.coreui.report_create.enabled = true solely to resolve users' inability to view existing reports.

This property specifically controls whether fulfiller users can create new Core UI reports after upgrading to Australia. It does not control whether users can view existing reports.

After the Australia upgrade, Platform Analytics is enabled by default. Existing Core UI reports and dashboards can still be consumed, but ServiceNow is moving customers toward Platform Analytics and legacy Core UI reporting is no longer the strategic/recommended reporting experience.

If users suddenly cannot view reports after the upgrade, I would first check:

  1. Report sharing/security

    • Verify the affected users still have access to the report.

    • Check the report's User/Group/Role visibility.

    • Verify ACLs on the underlying table/data.

  2. Whether the report was unpublished

    In Australia, Core UI public reports are unpublished after upgrade. Report administrators may need to re-share/re-publish them for users.

  3. Check where users are accessing the report

    Platform Analytics provides a unified library for analytics content. Confirm whether the report is still a Core UI report or has already been migrated to a Platform Analytics Data Visualization.

  4. Use Migration Center

    ServiceNow provides the Platform Analytics Migration Center specifically to migrate existing dashboards, reports, interactive filters, and Performance Analytics widgets. ServiceNow recommends testing the migration on a non-production instance first and then migrating the required content.

  5. If the issue is specifically that users need to CREATE reports

    Then com.snc.par.coreui.report_create.enabled=true can be used. However, this should be considered a transition measure, not a solution for report visibility. The property is documented as controlling Core UI report creation.

So, in this scenario, I would troubleshoot the report visibility/publication/security first rather than changing com.snc.par.coreui.report_create.enabled. For the longer term, migrate the affected Core UI reports to Platform Analytics and validate them there.

Also, ServiceNow's current Australia documentation says that migrated reports can be found in the Platform Analytics library, while the original Core UI report is made inactive as part of the migration.

 

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