ServiceNow Community

UX Highlighted Value is not working for the decimal field on CSM/FSM Workspace.

I am trying to configure highlighted value for a decimal field. It is working as expected in form but not working on list view(It is not a first column on list).I have used the same configuration on other field of the same table which working on both...

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Resolved! Error while merging id

Hi team, i was trying to merge the old id with my company id , while merging i am getting this error. Please help me on thisi have attached the screenshot.

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Turn Curiosity Into Capability | ServiceNow AI Summit Calgary | March 4-5

Awareness of AI opens the door, but using it in meaningful ways is what brings it to life. ServiceNow AI Summit Calgary is happening March 5, 2026 at the TELUS Convention Center and we want to see you there! What to expect: AI Control Tower keyn...

Event

Alert Triggered Not Bonding with Alert Reset Event

As part of POC we are testing the Event Management integration with Solarwinds.When the Solarwinds send the "Alert Triggered" (in this case Volume high) event type to the SNOW the Alert is getting generated and able to pick the Event Rule which we cr...

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Certifications vs None Certifications

Good day I am Process analyst new to ServiceNow Ecosystem and found the univeristy courses coupled with the instance are great resources to learn. for the job market do they accept those courses as qualifications or the mainline certifications are t...

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Understanding Provider Pre and Post Processing in Skill Kit

Looking under the hood of this feature Introduction In Skill Kit, when creating a custom Skill or updating a cloned one, you may have noticed the ability to add pre-processor and post-processor scripts. The purpose of this article is to shed light on...

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In the mobile app - What is the best way to remove a choice from a choice list?

I'm currently optimising a form in the mobile app in Studio and need to do what appears to be client side scripting. In the app on Work Order Tasks, the user presses a button and a list of options come up. I would like to hide an option or two from t...

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PDF Generation

Hi Team, How to generate the PDF form in FSO related concept. Please help me out Thanks,Manju

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Restore a Platform Analytics dashboard

Hello, We have a dashboard that was created in the Next Experience UI, which was mistakenly reverted to Core UI (i.e., user selected 'Switch to the Core UI' option). From what I've seen by playing around in our DEV environment, the dashboard should n...

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ServiceNow Vision AI agents are coming! Watch the demos and learn more.

ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...

Article

Guidance needed: Entry-level ITSM Developer opportunities after internship and micro-certifications

Hi Community Members,I recently completed my internship as a ServiceNow Developer and worked mainly on the ITSM module. My experience includes Incident, Problem and Change Management, SLAs, Client Scripts, Business Rules and basic scripting.I have al...

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Resolved! CMDB Workspace : Under My work no tasks are apearing

Hi Team, Not able to see any tasks under My work(CMDB workspace), And number of tasks are already open and assigned to ci owners who have all roles and access to CMDB workspace but still they task are not appearing under my work for any CI owners , (...

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convert completed project to be listed as an application in cmdb

In ServiceNow SPM, what is the recommended way to link a Project to a Product or Business Application (CMDB) so that, once the project is completed, the corresponding record is created for it as an application/product and is reflected as live or in p...

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Merge Old ServiceNow ID with new one

I have a login that my certificates are attached to, under the email address/ID I had with my employer.I'm no longer employed by that company, and need access to my certificates and the classes that I registered for, and made progress in.I used KB001...

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Issue with Blank Summary in Service Operations Workspace After Zurich Upgrade

I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.

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