ServiceNow Community

Notifiy Manager if his team member opens an incident

Hi Team, I have this requirement where the notification should be sent manager if any member from X group opens an incident at any given time. Is is possible or we should not do it. Thanks in advance.

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What do I do with this Salesforce scoped flow?

This seems to be a SalesForce spoke Flow. How can I begin to troubleshoot or who do I contact?

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Missing Knowledge Management Workshop Presentation in Best Practice portal

I noticed today that I can't find neither Process Guide and Process Workshop presentation for Knowledge Management in the Best Practice Portal. I know they where there a few weeks ago but now they are missing. I've older versions saved but would be n...

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Connect to external CI/CD tools (ADO)

I would like to inquire whether there is any supporting product documentation that outlines the list of fields that can be transferred from Azure DevOps (ADO) to ServiceNow DPR once the connection between DPR and ADO has been established.Having acces...

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Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...

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Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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Now assist-Custom skill

Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...

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Can agent assist be setup to search based on a specific field?

Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?

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Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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How to increase HTML field height in Workspace?

I have tried create style for the field but it does not work for workspace

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Workspace Issue: Incident Tab Closes Without Mandatory Save Prompt

Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...

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Make surveys editable to problem_managers

Hello SN community, I have a requirement to make the survey results shown in SOW editable for users with the problem_manager role (currently it is read-only for everyone). The survey opens in the UI Page assessment_take2.I tried creating different w...

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"Notepad++ plugin - compare" option is not able to select in software request

Hi @community The user is unable to select the ‘Notepad++ plugin – Compare’ option in the Software field within the Software Request catalog. The option appears while searching, but after selection it disappears and an error is shown. Additionally, ‘...

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Record Producer “Save as Draft” not available when used in Order Guide (Service Portal)

Hi all,I am using a Record Producer as a Rule Base Item inside an Order Guide in Service Portal.The “Save as Draft” option is enabled on the Record Producer (using the out-of-the-box draft functionality). When the Record Producer is accessed directly...

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