ServiceNow Community

Software Installations on devices pending disposal

We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

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Requested item

In my pdi in workflows why RITM was showing false record...?

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Flow reports not visible, after flow got executed

Hi Team,Flow reports not visible, after flow got executed on RITM table, Please follow Flow properties on attachments,Could you help me on this

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Report for 7 Days, 30 Days, YTD of number of problem record assignment to individual

I would like to create a view of efforts and ticket assignment in a weekly, monthly and yearly report with the assignment group and assignee in the SaaS Servicenow

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Help Required on Performance Analytics Report for MTTD Calculation

Hi, I have a requirement on performance analytics reportMetric:MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoringCriteria:Measure the time taken from New → Resolvedstate.Goal:15 minutesMeasurement:Report the Minimum, Average, a...

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Why is Location only populating for one location and not all in Catalog Tasks list???

When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!

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After finishing your work on High Security Settings, what do you do to return to normal admin securi

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

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Account issues

I had to use my government account, which I no longer have access to, in order to take my CSA exam. I no longer work for the government so how can I transfer my certificate to my personal account in order to take my yearly refresher test? Please help...

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How to debug flow corruption issues after metadata resync

Hi everyone, I’m currently troubleshooting an issue where a Flow Designer flow appears to have become corrupted after syncing changes using the Now SDK workflow. Context: - The application is managed through VSF (Version Source File) and a loca...

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Copy Category and Subcategory to REQ form

I need some advice on the best way to do this. Requirements are to add Category and Subcategory fields to the REQ or table. The reason is for reporting purposes. One REQ could have multiple tasks causing a skew in the metrics. We want to report on th...

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Run the Scheduled based on some condition dont want to use scheduled script excution.

I need to run the scheduled based on some condition if the condition match run the scheduled and i dont want to use the scheduled script script excution .

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Governance as a Force Multiplier

What governance topic do you think more Platform Owners should understand earlier?Technical skill will get you hired, but governance responsibility will get you trusted. As ServiceNow expands inside our organization, I've felt that my fellow platform...

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How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?

Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...

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Visiblity of Variables on SC Task with Flow as process engine

I've been using workflows for a while and I'm now trying to transition to using Flows, and as I understand to make a variable visible on the sc task, as a bare minimum, you have to 1) add the variable to the task in Flow designer using the "Catalog V...

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Service Catalog

Emails from notspam@example.com are now flagged as SPAM

Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...

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