ServiceNow Community

Lost in the Cloud? Discover Clarity with the Cloud Asset Explorer!

In today's fast-paced digital landscape, cloud resources are the backbone of innovation. Yet, for many organisations, managing these dynamic environments feels like navigating a dense fog. Do these challenges sound familiar? The Cloud Conundrum...

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Cloud Accelerate
Cloud Account Management
Cloud Workspace

Implementing Scripted ACL for Download and Export Restrictions in ServiceNow

Issue Description: A user attempted to download an exported file but was unable to do so. The restriction appears to be applied through a scripted ACL that validates the user's IP address. Solution: 1. Understanding the Scripted ACL Logic The scrip...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

Question

Resolved! Stale Records & Auto-Retire - Should Auto-Retire Be Used for Stale Network Devices?"

I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...

Question

Table Name for Subnet(CIDR)

Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban

Question

Import Excel File from Inbound Email via Flow

Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...

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flow designer
Multiple Versions

How to handle “Referred Back” in Flow Designer and resend approval after resubmission (Catalog RITM)

Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...

Question

Unexpected Behaviour:SOW Copy link to current view opens in 'My Lists' rather than in 'Default List'

I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...

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Resolved! i have csa voucher given by my company capgemini. How many attempts can i take in exam.

Please help me in understanding the retake policyAccording to the capgemini.

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AWA- Assing HR cases to individuals based on opened for country

Hi,We are currently implementing AWA [service channel based on HR service and Queues based on Openedfor company]. When this work item is created it should be always be assigned to a particular agent 'X' TIA

Question

Resolved! How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

Question

Subcategories in results AI Search

I'm facing a peculiar issue since moving to AI Search in my company. We have a couple of categories and subcategories available in the Knowledge base. We want to present the new AI search arcticles in the modern view but I realized it's only showing ...

Question

how to include the Idea Number in the email subject of @ mention notifications, but only for the Ide

Hi Team, Include Idea Number in @ mention email subject Only for Idea table, Using normal conversation id methods on the mention records doesnt appear to be working. So will need to review some other options Reviewed and proposing some options to al...

Question
Project Portfolio Management

Oracle Usage report of License Positioning Report of SAM Pro does not match Oracle GLAS report

Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...

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Oracle license reconciliation

Using the 'Requested For' Variable in ServiceNow Catalog Items

Many organizations enhance their ServiceNow catalog items by creating a variable set that includes a 'Requested For' field. This allows users to specify who the request is for directly on the catalog item—rather than waiting until the checkout screen...

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Service Catalog