Assistance with Grouped List in Mobile Agent

Hello all, I am working with Mobile Agent/Now Mobile in Mobile App Builder and need assistance. I have created a grouped list that shows an agent's catalog tasks grouped dynamically by the agent's assignment groups. I am having difficulty with the na...

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What are the major differences between on-premise and cloud instance when it comes to AI

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How is this field NOT mandatory!?

Hello all,      I am trying to figure out how this field is not mandatory on the form.  As you can see, the field definition says it is required, but on the form itself, it is not.  I checked the UI Policies and nothing is active on the field.  I wil...

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Global search result is not opening Order guide

Hi, I did global search for order guide and from the result when I click the search results order guide is not opening but when I search for catalog items or knowledge articles I am able to navigate to respective record.  We have AI search enabled as...

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Need to send an email with list of incidents which are not updated more than 2 days

Need to send an email every day with list of incidents which are not updated more than 2 days. Here trigger condition is , if any incident is not updated more than 2 daysplease guide me on how to achieve this.

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Provider Notifications || Notify users in Microsoft Teams using the ServiceNow Virtual Agent bot

This article guides you on sending notifications to recipients via the provider on supported channels, with Teams as the channel in this case.  Problem Statement : Notify user when incident is assigned to an agent via Microsoft Teams in ServiceNow Vi...

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Field Service Management - Territory Planning - Mapping locations to territories

Introduction Field Service Management has an awesome functionality called Territory Planning that allows the careful planning of locations and their associated resources and work. It allows great insights into how much resources are available and nee...

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Project - Notification -Create a Button which on click redirects to that sepcific approval.

I have a notification which runs when the project state is Screening and Approval is requested (Here the approval will also be assigned to - to whom ever the project is assigned) .and it is sent to Assigned to Now on this notification I have to creat...

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How to add button to workspace

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US Navy, PEO Digital ATO - Configuring CAC digital signatures

Overview For groups leveraging the PEO Digital Authority To Operate (ATO), you will need to configure the CAC digital signature process in a unique way given the architecture design of this Navy network. The attempt to upload using the out of the box...

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• ATO
• CAC
• Navy
• PEO Digital

2025 Oklahoma SNUG: Call for Speakers, Hosts, and Sponsors

Hello Oklahoma SNUG Members!    We are excited to be planning the next Oklahoma SNUG coming up later this fall and are looking for customers who want to host, present or be a part of the planning community this year! You can reach out to me by replyi...

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How to hide permission group in Assignment group in task table

Hello everyone, I have one recruitment, that's in task table assignment group i want only hide the permission group(type is permission) already having the reference qualifier, using script include to call the function, in SI i change the condition bu...

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Managing syslog Growth in ServiceNow

Introduction The syslog table is one of the most active tables in ServiceNow. It stores platform-level informational, warning, and error messages. Many customers face rapid growth of syslog data, which can impact system performance and storage. This ...

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• Best Practices
• Now Platform App Engine
• Scripting and Coding