ServiceNow Community

Converting an UI action to show some popup with warning to be shown after click on 'Cancel' button

Hi team, We have an OOB UI Action. We need to convert the UI Action so that when someone clicks on the button, it should show a pop up message saying 'Are you sure you want to cancel' with yes or no. if yes is selected, it should perform the activity...

Question

VR (Zurich) Remediation Task Rules with “Created < daysAgo(30)” stop working over time — looking for

Hi everyone,We’re running ServiceNow Vulnerability Response (VR) on Zurich and are facing a recurring issue with Remediation Task Rules that include a time-based condition, such as:Created < javascript&colon;gs.daysAgo(30)Background / GoalOur intenti...

Question

Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Resolved! Multi-Row Variable datapills greyed out in Flow Designer

My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...

Question
Flow Designer

sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

Question

AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

Question

Need to search with API name in Flow designer

I have a script include. With that API, I need to search in Flow designer that in which flow the API is called. Among 500 records. Also, the script include is not a client callable.

Question

Allowing non-ITIL users to access incident tickets

I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?

Question

The fields in the include script are returning empty.

I have an include script where some fields are returning empty: subclassy, type_pbmser, fiscal_contra, sequencial_pbmser, classe_pbmser. I've already checked the technical names and changed the code to this query format: subclassy_pbmser: grAssesso...

Question

From workflows to building an autonomous agent what actually changed?

We’ve been building workflows in ServiceNow for years so what makes “agentic” workflows different? The key difference is this: Traditional workflows follow predefined paths Agentic systems decide the path dynamically In older models: You define every...

Article

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

Question
Service Mapping

Strategic Planning Integrations - Client wants Program Milestones visible on their SPW roadmap view

Hi, I am working with a client who wants to see Program milestones visible on their Program level roadmaps within Strategic Planning Workspace and I want to understand whether this is possible or would it create conflicts in the way the roadmap disp...

Question

Authentication Error - ServiceNow community

Hello All, I have transferred my ServiceNow account from company email account to Personal Email account.Later, from Personal Email account to new Company account.All my NowLearning courses and certifications were transferred successfully.However, my...

Question

Resolved! Advanced Work assignment - Old INCs prior AWA implementation

Will AWA work on the old Incidents which were created before AWA was implemented in the system?If not, what possible ways we can configure to handle the old INCs? Please advise.

Question

Need Help Creating ACL on alm_hardware Table Based on "Managed By Group"

Hi Everyone, I am trying to create an ACL on the alm_hardware table in ServiceNow. We have a custom field called u_managed_by_group on the hardware asset record. The requirement is: Only users who are members of the group specified in the u_managed_...

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