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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The Community Week Agenda Breakdown! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Our first Community Week! Here's what you need to know! So... it's your first Community Week? Ours too! A Cele... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Approvals in Flow designer

On procurement task, we have one set of approvals, in that we have 3 approvals and another approval with some other conditions triggering parallelally that is fda approval with above 3 approvals set. In this situation, initially when fda approval and...

  • Question

Having Trouble Getting a Catalog Variable’s Display Value to Show in Service Operations Workspace

Hello,  I’ve got a catalog variable called departing_customer (reference to sys_user). On the catalog item form, I already concatenate the user’s name, employee number, and title — so it shows something like:John Smith – 12345 – Software EngineerThat...

  • Question
  • Agent Workspace
  • Service Catalog
  • Service Operations Workspace

CAD

When configuring an Access Control which has no condition or script, which one of the following statements is NOT true?table.None will grant access to every record on the tabletable.field will grant access to a specific field in a recordtable.* will ...

  • Question

Flow Designer Variable Issue – Need Help with Data Type Behavior

Hi, I’m working in Flow Designer and noticed something strange with variable data types. When I try to pass data between actions, the output variable doesn’t always match the expected type (for example, an array or reference type doesn’t populate cor...

  • Question

How timesheet access is given to users in a org

How timesheet access is given to users in a orgwhen user is onbaorded? how role is added to the user to provide access to the userif there around 7000 users who require timesheet access to submit time how it would be managed

  • Question
  • Time Card Management

JIRA SERVCIENOW - MIGRATION with REST API

I need to call the JIRA API to download files and save them into ServiceNow’s sys_attachment table.However, I am running into the following issues:When using getBody() from RESTMessageV2, the file is returned as a string, and binary files (images, PD...

  • Question

Run rule when Date/Time type field reach current date

I have requirement to update case state from Awaiting Info to Open and trigger email notification when Appointment Date (Date/Time type field) reach current date. Example : Case CS123456Appointment Date : 2025-11-04 09:27:47State : Awaiting InfoOnce ...

  • Question

CAD

What are some of the benefits of extending an existing table such as the Task table when creating a new application?All of the parent table records are copied to the new table.You can repurpose existing fields by simply changing the label.Use existin...

  • Question

disable link to new case

Hi folks. Occasionally, the Now Assist chat widget displays a text block and link that allows the user to create a new case. See attached screen. How do I disable this feature? Also, this text block does not always appear. I wonder what conditions tr...

  • Question

Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

  • Question

Resolved! Service Commitment SLA

We are trying to update the SLA Definition by using Service commitment. I have a few queries to ask regarding it right now. We measure SLA by three bands (1,2 and 3). Performance band 1 would be >= 90%. Performance band 2 would be between <= 85% and ...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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