ServiceNow Community

ServiceNow approach for updating building-specific maintenance info

Good morning, What is the ServiceNow way to handle this business requirement? Business Operations must be able to update tenant information when viewing a selected structure/building to record building-specific important maintenance information inclu...

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Resolved! Is there configurations required to switch from ITSM Standard to ITSM Professional?

We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...

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How Can i Limit a user with Admin role to read a table extend task table ?

Hello. I created an extended table from the task table for a specific function in my company.I created a specific role and ACLs for the table without admin override to ensure that only those who have this role can read, write, modify, and delete reco...

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API is not working in POSTMAN

Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...

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Subscription Management - Unmap, remap table to different subscription

Is it possible to unmap, remap a table or application to a different subscription; if it's already mapped?

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Flow Generation for Now Assist not Visible

Hey Everyone,I have been trying to activate the Flow Generation Skill on my instance, but it doesn't exist.I have Yokohama Patch 4 installed, and the Now Assist for Creator plugin installed, but within its skills, I can't find Flow Generation. I see ...

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Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks

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How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

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Adding new Fields to CMDB_CI or using Database view

Hello All, My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application. Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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I am not able to edit script, post Zurich Upgrade, even though I have admin

In prior version of ServiceNow, having an [admin] right would have been sufficient, to give an user, access, to edit scripts. However, with Zurich Upgrade, even if a user has the admin role, he cannot modify scripts until they are granted the script ...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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Resolved! How to hide or remove New button in Service operation workspace ?

We need to hide the NEW button in the List view for the following areas RequestsItemsCatalog Tasks Assigned to you Assigned to your group

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Availability of Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM?

The ServiceNow Community YouTube channel just released a video on Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM. These features look great, but they don't appear to be available yet. Does anyone know when the features shown in ...

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Agile Development

SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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