ServiceNow Community

I'm not able to use "Right Click and select Configure" option from the form

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role. My objective is to modify the form layout, but the system does not display the form configuration or desig...

Question

Enable end users to comment on Problem tickets without assigning fulfiller roles.

If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...

Question

Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

Question

Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

Article

Action button is not showing in the OOB Ticket page

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

Question

How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?

Question

Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

Question

Issue with breadcrumb

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?@Ankur Bawiskar

Question

Auto-Populate Variable in One Variable Set from Another Variable Set

Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...

Question

Jelly script not working

Hi Guys, I am trying to hide one of the macro 'add_location' present beside assignment group field when the case state is resolved or closed complete. However I am not able to get this worked. Please suggest. Thanks<?xml version="1.0" encoding="utf-8...

Question

Resolved! Source Request Vendor Purchase question

Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request. Thanks

Question

Deprecated Glideencrypter API Scanning Issue

Hello everyone, I hope you are doing well. I’m currently facing an issue related to the Security Centre in our instance. In Security Centre, we have a customer action for “End of Support: Glide encrypted API.” Since the Glide encrypted API is depreca...

Question

Close Work Order Task (WOT) from postman

Hi Team,I have requirement where I want to close the WOT from the postman. But it is not working as expected.Table API - https://<instance>.service-now.com/api/now/table/wm_task/26df5640472a2210845d03d8c26d439c Header: Authorization : Basic Y2FyZWFyO...

Question

How to Create a Data Broker Server Script to Retrieve a Specific Property Value

In this article, we’ll demonstrate how to create a Data Broker Server Script that retrieves the value of a specific system property by its name. This is particularly useful when building Workspace experiences that require dynamic property values thro...

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Asset upload recommendation for monitor, docking stations, UPS, Headset, etc

Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...

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