ServiceNow Community

Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

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Resolved! Agent Chat not connecting to available agents

Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...

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Neighborhood – Deactivate users

Neighborhood members can be added manually or automatically (via User Assignment Rule, executed daily via Scheduled Job).To add members manually, create a record in the Workplace Profile Location Assignments Related List either on the Neighborhood Re...

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The new ServiceNow’s Custom Table Guide and its impact on your licensing

The recent update to the ServiceNow Custom Table Guide, effective October 17, 2025, introduced significant changes that many in the community may not have noticed - at least that's true for me and my peers.Among the most impactful is the adjustment i...

Article

Resolved! Reassigning workflows from one team to another (need to find the flows)

I am trying to set up a search using the background scripts to try and find the names of the workflows which are assigning records directly to certain groups we are looking to retire/reassign. I am struggling to find the table name.I have found a flo...

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SSO provider integration

Hi All,I'm currently doing SSO provider integration i.e With Microsoft Entra id I created integration profile and established connection also .There is one more step to validate connection before publishing the profile .I'm getting an error. Validati...

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Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty. As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

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Archived User Group Membership Table

Hello guys, I have this custom script that archives user group memberships (sys_user_grmember). The script works, as it does moves the group membership records to the archived table (ar_sys_user_grmember). However, when I refer to the archived table ...

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What does the Read column in label entry form mean (I see to values 'No' and 'Yes')

I am trying to see tags in the label_entry form. There I can identify the tags however some tags see the read column as 'No' and some as 'Yes'. My initial assumption was No means delete however, If I delete the Tag entries get deleted from the label...

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Incident Management

Resolved! Neighborhoods - questions about the process...

Hi,I have 2 questions about the Neighborhoods process. Could you please help and clarify? Scenario: I've created 10 Neighborhoods and assigned places based on field criteria for "sn_wsd_core_space" table.Questions:1) What happens when a new space is ...

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Application Picker-

1) am unable to set the visibility of application picker from zurich upgrade. Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?

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how to change logo and header and banner color in servicenow UI ?

Hello Guys, I would like to change banner color and logo of servicenow next experience UICould you please help me to do so ? Regards,Jay

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Triggering logging when the role has elevated

The requirement is to trigger the logging as soon has a role that he has elevated to log what operation he will do during its elevated period. I had found the following For a script to ensure the notification only triggers for a specific role (e.g.,...

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Now Assist for SecOps

Resolved! How to relate a Catalog Item to a Service Offering

I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.Can anyone point me in t...

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Resolved! Change field label dynamically on a List View

Hello,I'm writing an onLoad client script to change field labels on a table dynamically based on the current domain (since adding the domain field to the field labels table didn't really work) and I've used the "g_form.setLabelOf()" function to chang...

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