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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The Community Week Agenda Breakdown! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Our first Community Week! Here's what you need to know! So... it's your first Community Week? Ours too! A Cele... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Technical resources

  As you are just getting started, you will want to know where to get technical help and to understand basic principles for “care and feeding” of your instances.     Get tech help  Watch short videos on NowSupport! NowSupport  Introduction to NowSup...

  • Article

Base64 into images type field

Hi, I have a variable of type String that stores 64base from an images convertion.How can i insert this base64 into a field on the incident table of type ‘Image’ 

  • Question

Run rule when Date/Time type field reach current date

I have requirement to update case state from Awaiting Info to Open and trigger email notification when Appointment Date (Date/Time type field) reach current date. Example : Case CS123456Appointment Date : 2025-11-04 09:27:47State : Awaiting InfoOnce ...

  • Question

Rejected reason in a email

Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...

  • Question

All the request changed to "Approved" insead of one

Hi All, I am using this below syntax for the approval form the flow. when 1 user is approving the request other user request should go to "No longer require" but insead all of them changed to "Appoved" var approvers = fd_data.flow_var.approvers_list;...

  • Question

event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

  • Question

Formatting on 'My Approvals' on Employee Center Portal

Hello Guys, On the employee center portal, the page numbers are improperly formatted (below screenshot).. we are using ootb widget not customized. Is there we could fix this or should it be a HI ticket as this is ootb? It should be moved towards righ...

  • Question

Total On Hold Duration Calculation

Hi Team, I want to calculate total on hold duration(include multiple on hold) of an incident (incident opening to close only on hold time) and also need to create metric definition so that it shows which assignment groups has taken how much on hold t...

  • Question

How timesheet access is given to users in a org

How timesheet access is given to users in a orgwhen user is onbaorded? how role is added to the user to provide access to the userif there around 7000 users who require timesheet access to submit time how it would be managed

  • Question
  • Time Card Management

Strategic Planning - Demands, Projects vs Core Demands and Projects

Hi All,I am exploring on Strategic Planning and found Strategic Planning Integrations. We have execution table and alignment table which created records based on set up. I am trying to understand when and where to use a Demand(dmn_demand) vs Demand(s...

  • Question

MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]]  its include onhold state so how to exclude and calculate MTTR 

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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