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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Chargeback Special Interest Group Hosted by Mayleen Fitzcha 19 Aug, 2026 05:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy- Hybrid Service Mapping with Tag-Based & Machine Learning Hosted by ServiceNow 19 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Employee Experience Academy - Personalized Canvas and Widget Builder Hosted by ServiceNow 19 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy- Hybrid Service Mapping with Tag-Based & Machine Learning Hosted by ServiceNow 19 Aug, 2026 08:00 AM PDT Event Details In person Live Webinar | The Winners’ Panel: The Best Employee Experiences of 2026 Hosted by Sandra Robles 19 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Analytics Academy - Adopting the new Platform Analytics Experiences Hosted by ServiceNow 19 Aug, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

NetScaler ServiceMapping

Hi, Does anyone successfully configured service mapping in a Citrix NetScaler environment? if so please share the procedural document on sidenotes due to organizational security policy ssh port is not permitted in our environment..

  • Question

Now Assist Skill

Hi Team, Any skill or any way to create skill for ticket enrichment. Example when user types short desc or desc skill should suggest correct text using Gen AI concepts before ticket is submitted.  

  • Question

sending out mass emails to affected users

Hello, we had a issue that sent out an email to a lot of users, 1400.Whats the best way for me to send a new email out to these users and tell them to ignore the last one? 

  • Question

Bradning for nowassist virtual agent

We have created new now assistant VA & given knowledge base as information source. functionality wise it working fine. However, we are currently facing an issue related to branding customization. We are using the default branding settings, which prov...

  • Question

Not able to discover firewall devices in ServiceNow PROD

Hi Team, I am facing below issues while dicovering firewall devices. 1. MID Server mid.server.xvvd_Mid_Server_Prod is not suitable because it does not have the required capability: Nmap.2. xx.xxx.xx.xx is not a reachable host (no response to target p...

  • Question

Transform map issue

Hello team, I have created a standard Transform Map and imported an Excel file. Although the Excel file does not contain a value for the Model ID field, the transformed records are being populated with "Unknown" as the Model ID.Could you please advis...

  • Question

IRE Indentification: Related Entries

I've read a lot about Related Entries - there are multiple forum posts, articles, videos, etc. But I'm still missing something. How are they actually used? The docs say, "Related entries let you create or update records on other tables".  They "let" ...

  • Question

Normalization suggestion table is empty

We are facing an issue with Normalization .We have some records where Normalization status is shown as "Natch Not Found" ..and upon our investigation we found that Normalization Suggestion is table is empty in .Does this affect Normalization ? 

  • Question

CI Relationship need re store

Hi Team , something happened  wrong , unfortunately CI got deleted and and also i can see realated (relationships)CI also got deleted ,can someone please help me out to revert it back .Thanks in advance

  • Question

Make declarative action visible on condition

Hi all, In the Service Operations Workspace, the Incident form includes a related list called Impacted Services/CIs, which contains ADD and REMOVE buttons.  We have a requirement to hide these buttons for specific incidents. Specifically, when the Ca...

  • Question
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