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After Business Rule is getting Executed before my flow is creating Task and closes the RITM

Hello,This is my After update BR on SC Task Table(function executeRule(current, previous /*null when async*/ ) {if (current.request.state != '5') {var ritmSysID = current.request_item.toString();var grRitm = new GlideRecord('sc_req_item');grRitm.quer...

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Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

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What's New in Digital Product Release

Digital Product Release – What’s New in May 2025? With the May release, we’ve expanded the scope of DPR to include service releases and made updates to the data model and release creation process. Highlights include: Support for service releasesR...

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Do any document for oauth 2.0 bi-directional between servicenow and 3rd party application

oauth 2.0 bi-directional between servicenow and 3rd party application, i need to learn access token and refresh token.

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Display Multi Select Options and capture selected values in Ticket description

Hi Team,I have a requirement in a Record Producer and need guidance on the best approach. RequirementIn a Record Producer form, I need to display:A label like: “Please select roles”Under this label, I need to display 30 role optionsThe user should be...

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Alphabetize Configuration item

I want configuration item in alphabetical order. Is there any way to do that?

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Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

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I want to give access to KB Managers to add articles as Featured Content like KB admin

I want to give access to KB Managers to add articles as Featured Content ike KB admin but New UI button on Featured Content related list on Knowledge Base is missing for KB managersKB ADMIN view:- KB Manger view:- configuring list contraol giving f...

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As a fresh graduate who studied Finance and Business Info Decision Systems what career path is best?

I am interested in becoming an app developer eventually but I do not have experience as a coder yet. Should I start as a system admin or as a business process analyst according to my background in Business Info Decision Systems.

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Github integration

I have a multirow variable set within that there is a variable called accept/reject , I need these values to be changed from github. For some reason it doesnt allow me to do that , how is that possible to do ?

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Report on Incidents Assigned to Users Under a Manager – Archived Users Missing

Hi @all, I am trying to retrieve a list of Incidents assigned to users whose manager is a specific person (example: Abel).Abel has two users reporting to him: ITIL User1 and ITIL User2. When I filter incidents using the manager field (Assigned to → M...

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Business applications vs locations

Good morning, I am currently working with a customer that is on ITSM Pro. We are deploying Incident, Change, Request... the customer is decentralized, meaning that there are 20 seperated divisions (BUs) spreaded globally. We have imported their Busin...

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Query related to exam CSA CAD

I have a query that if i have scheduled the ServiceNow CSA CAD exam but due to some unavoidable reason not able to go offline so is there any chance to reschedule it and give it online from home .Please if any one has any idea about it then let me kn...

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I have to close image once the user click on the close button on NOW MOBILE APP

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Resolved! Subject: Is there any maintenance fee for ServiceNow Delta Exam?

Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you

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