ServiceNow Community

What's the Best Learning Path for a ServiceNow System Administrator?

Hello Community,I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning p...

Question

Field should be visible only for one set of people who group name contains SM.

Hi Team,We have a requirement u_kb_article field on change request should be visible only for people who belong to group names contains "SM", we have multiple groups that has "SM" in like Test -SM-test. how can i achieve this? Best Regards

Question

Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

Question

.insert() is not working

Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?

Question

Resolved! Hide Overview section in Change request in Service Operation Workspace in Vancouver

Hello All, I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

Question

Resolved! [Article] How to Set Up Your First JavaScript Development Environment on ServiceNow (Step-by-Step)

Learning JavaScript can feel overwhelming—especially when it comes to setting up your development environment. If you’re a new coder, nothing beats getting hands-on right away with a workspace built for rapid learning. That’s why I’m excited to walk ...

Question

data connection/API certification

Hi,I was told in the office to see if I can get the data connection/API certification. What ServiceNow course or certification or training I need to take in ServiceNow. thanks,Kalyani

Question

Security Data Filters not working for HR Case tables

Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...

Question

SAM Rollback - Advice for Restart of Application (Cleanup)

Hi Community,We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?I realize this might sound like a simple request, but it could be a really valuable use ca...

Question

How to add base class columns to the default view of all classes that inherit from the base class

Title:Is it possible to bulk add the OOTB "Internet Facing" field from the [cmdb_ci_hardware] base table to the default form view of all inherited tables?Body:I would like to add the out-of-the-box (OOTB) field Internet Facing, which exists in the b...

Question

Virtual agent : Service Portal agent chat configurations

Hi Team, OOTB with loaded demo data we could see that below are the properties available to configure for particular portal, Where I can get the list of all the properties which I can make use of if needed. live_agent_queue: $sp.getDisplayVal...

Question

ServiceNow Oracle Cloud Integration

Has anyone worked on oracle cloud and servicenow integration? Can you guide me up?

Question

Extending the Localization Framework to Portal Announcements

The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...

Article

Approval flow ignores Decision Table approvers and always assigns to the same manager

I am building a custom app (Tuition Fee Exemption) and want to route approvals to different approvers depending on the values of University and Program (Request to). I have defined these rules in a Decision Table.Setup:A Record Producer creates a rec...

Question
Approvals
Custom Application
Decision Table
flow designer

Images in Chatbot Bubbles Are Cut Off – Is There a Way to Add Scrollbars or Resize via CSS?

Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...

Question