Courses

[victorayarz]

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommendations as well?

[Tanushree Maiti]

Hi @victorayarz 

Welcome here!

As you are having work exp of 4 years as Product specialists, I would like to know which product , you have worked with. 

Did you use before ServiceNow as ticketing tool?

As you are new to this platform , I will suggest first go through-

Welcome to ServiceNow (Zurich)

ServiceNow Administration Fundamentals (Xanadu)

Then Go For CSA certification , as lots of project first look for it.

[GlideFather]

Hi @victorayarz,

Maybe you want to check the paths and credentials with pre-built learning journeys per role - admin, analyst, project manager, ... select the most suitable and complete one by one to extend your knowledge.

Let me take this opportunity to share following resources with you:

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal 

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

Good luck! 🤞💪

[Dr Atul G- LNG]

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Dr Atul G- LNG]

Next Steps After CSA – Choose Based on Your Career Goals:

• Certified Application Developer (CAD): Ideal if you're interested in scripting, app development, and extending platform functionality.

• Certified Implementation Specialist – ITSM (CIS-ITSM): Best suited for those pursuing roles in consulting or business analysis within IT Service Management.

•  

• Performance Analytics Micro-Certification
  Learn to create KPIs, dashboards, and actionable insights. Ideal for roles focused on reporting, metrics, and data-driven decision-making.

• Integration Hub
  Gain skills in connecting ServiceNow with external systems through pre-built connectors and automation (spokes). Useful for automation and orchestration roles.

• Flow Designer
  Understand how to automate processes without code using a low-code/no-code interface. Critical for building efficient workflows across the platform.

• CMDB (Configuration Management Database)
  Learn how to manage and map IT infrastructure components. This is essential for ITSM, ITOM, and enterprise architecture-related roles.

•  

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/new_to_servicenow

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich/servicenow_administrator