ServiceNow Community

ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management

The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process, overburdened with context and system switching, unclear timelines, and ...

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Vendor purchase "Purchase" button is disabled?

I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...

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HR and IT Portals

Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...

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Publishing high-level reports to all users without drilldown or ACL issues

Hey everyone,I’m trying to see if anyone has run into a similar use case or has found a good solution for this.We’re looking to publish reports across the entire company, not just fulfillers, where users can view high-level data only. The goal is for...

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Resolved! Unable to advance a stock order request? Seeking technical help/documentation

Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...

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"Dotwalking" in a For Each in Flow Designer

Hello all,I've got a Flow build in progress that on trigger, will look up Business Applications that meet a specific criteria so that we can use that information for sending notifications to Business Owners. The issue I'm running into, is I want to m...

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Flow Designer

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

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4 reasons event parameters display blank in email notifications and how to fix each one

Event parameters showing up blank in email notifications is one of those issues that looks like it should be simple, and then isn't. The syntax looks right. The notification fires. But where ${event.parm1} should be, there's nothing. It typically com...

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Guide me how to send email and create a case.

We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case

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Updating existing Catalog item with Now Assist Creator

Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?

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Live Course:

Would AI be used in some of these live courses in the future?

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Service mapping - how to automate tag based for thousands of CI´s

Hi all! I need help finding a more robust solution for service mapping, related to "guardrail" CI´s on my CMDB. There are hundreds of thousands of CI´s created on our AWS instance that we already discover and have a set of key value tags. So dependin...

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To set the User Preference "Current start Page" from blank to "Use the default" for All users

Hi All, We have created Custom landing page in Next experience UI Builder and We have set the glide.next_experience.user_selected_landing_page_enabled system property to TRUE to allow users to change their landing page via their preferences. In Displ...

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Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the commun...

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