Hi everyone,
I need some help understanding and implementing a specific requirement related to hardware assets and CI creation.
Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset record. It should not create a CI at that time.
Currently, when we create a hardware asset, a CI is automatically created as well. We want to stop this behavior because the CI should only be created later through the Discovery process.
The expected flow is:
Hardware is received from a PO
Only Asset record is created
No CI should be created at this stage
Later, when the device is discovered on the network, Discovery should create the CI
The newly created CI should match the existing asset using serial number and link to it
I have a few questions:
What controls the automatic creation of CI when a hardware asset is created
Is this behavior controlled by a business rule, asset model setting, or some configuration
What is the recommended way to prevent CI creation during asset creation
How can we ensure that when Discovery creates the CI, it correctly matches with the existing asset using serial number
Do we need to configure Identification and Reconciliation rules for this scenario
If anyone has implemented a similar use case or can guide on the correct approach, it would be very helpful.
Thank you in advance.
