ServiceNow Community

Auto - Populate survey answer

Hello I have been trying to see if its possible to auto-populate a survey questions value when the survey is inserted so when the user opens the survey a question is already filled out, Does anyone know if this is possible? I have been trying using w...

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Do read, write, and report_view follow the same logic?

For ACL types like read, write, and report_view, do they all follow the same logic?Specifically, if a table does not have any report_view ACL defined, then does that mean everyone can view the table’s data through reports by default?And once any repo...

Question

Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

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ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

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Allow to edit model category for HAM Admin in case of mismatch between model category and CI class

Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...

Question

Combining AI SEARCH analytics with knowledge table

Our team wants to extend the top queries available in AI search analytics and add more details to make it meaningful. RIght now on the dashboard, its only top 5 queries (see screenshot), so how do we show more (like top 10), is there a raw table for...

Question

glide.processors.check_access_before_process Property for Dashboards

Hi,I am currently working on dashboards and have set the system property glide.processors.check_access_before_process to true (i.e., ACL check is enabled). I now need to test the behaviour of this property to ensure it's functioning as expected.As pe...

Question

Need to populate certain values to dropdown on UIB on selection of certain options

Hi all I have a requirement on UIB, whenever a Complaint reason is selected, there are certain choices that needs to be populated. (Reference screenshot below) I have tried below client script, but seems not working. /** * @Param {params} params *...

Question

multiple thumbnails getting created

how to stop multiple unnecessary thumb creation in sys_attachment table in UI16. sys_properties: glide.ui.activity_stream.scale_images is set to FALSE as mentioned in KB KB1923362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...

Question

Virtual Agent button icon customizations

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...

Article

JavaScript error in onLoad client script when hiding fields and using g_form.onChange()

Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...

Question

How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

Question

hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

Question

access analyzer

Hello Everyone,I recently came across a feature in ServiceNow called Access Analyzer, and I’m exploring the possibility of implementing it in our environment. While I’ve reviewed the basic descriptions available, I’m looking for something more compre...

Question

Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

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