ServiceNow Community

I want to create a new button in workspace which will direct me to the record producer

Question

Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

Question

- If the incident is re-opened while in a resolved state, a new metric created

On resolve state after reopen the incident.- If the incident is re-opened while in a resolved state, a new metric should be createdcan you help me on this

Question

Best Practice on swapping User Ids?

Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a ...

Question

Need to create custom tab in ServiceNow for MS Teams App

We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...

Question

Create A Report

Report needed: Any ticket that was routed from the service desk to TEAM 1, and they routed back, stating it's a wrong queue, and later the service desk routed back to Team 2, and they resolved it. How to create that report for Incident and Catalog Ta...

Question

Now Assist skills througing error if data size is more

Error while testing from the skill kit:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "DATA_PRIVACY_API_ERROR_001: Input data size exceeds limit. Please refer to DataPrivacyApi documentation.", "sourceErrorFeature...

Question

Resolved! ITSM

How should I design a Business Rule to update a field automatically?

Question

Trigger Azure Logic App From ServiceNow

Hi, I'm trying to trigger an Azure Logic App from ServiceNow. As a first step I just want to authenticate to Azure. I've created an Entra ID App Registration and an Application Registry in ServiceNow which uses the client and secret to authenticate. ...

Question

Resolved! Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

Question

Enhanced Requests Page Experience

Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...

Article

Grant role to System Administrator while installing application

Hello,I have a custom application for which I have turned the "Application Administration" checkbox on. Consequently, I had to turn the "Application Administration" of a role in the application on as well so that it becomes the admin role for the app...

Question

Resolved! ITSM

How do I enforce security best practices in ServiceNow?

Question

- If the incident is re-opened while in a resolved state, a new metric created

If the incident state changes to resolved, new metric has been creating, If the incident is re-opened while in a resolved state new metric should create if (current.state == 6) { createMetric();}function createMetric() { var gr = mi.getNewRecor...

Question

Need help on building CSAT report for incidents

Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach. Please suggest, what tables should I consider as I want all the questions to be visible on the report.

Question