Hello All,
I have a primary KB article we use daily.
It consistently takes about 15 seconds to load.
It gets edited quite a bit, we are up to version 181, updated at least weekly.
Can having this many versions be why it takes so long?
Its also referenced in quite a few tickets, would that cause it to load slowly?
If neither of these are factors, what can we do to help the issue?
To test why this opens so slow, I copied the slow articles HTML to a new version and it loads instantly, basically on click.
Further info: seems to happen whether I use permalink or sys_kb_id links, from classic or knowledge portal.
Our dev team already tried turning off the footer with all the articles its attached on and same issue.
Happens on old versions of the article when we try as well as test environment.
