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cmdb health

Does the compliance metric evaluate the same number of CIs as completeness and correctness? my dashboard evaluates the same numbers when it comes to completeness and correctness metric but not compliance.

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Is it possible to genete session user using an external API instead of Active Directory integration?

We have a requirement where, if a user is already logged in to another application, they should not have to log in again when redirected to the ServiceNow Virtual Agent or Customer Portal. Instead, ServiceNow should recognize the session from the ot...

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Skill Based Routing for Walk-up

Hi Team, I am new to Walkup module and looking for support in implementing skill based routing for it. (based on location/language). I already configured below object but still its not working:1. Skill, Skill Determination Rule, and enabling Business...

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Confusing layout in Now Learning

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is ...

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Plugin's latest version is available in sub-prod Instances but not in production

Hi Everyone,Service Mapping Plus plugin is avaiable to install in its latest version 1.16.3 in sub-production Instances, but available only in 1.14.1 in Production Instance. Due to the version differences, some features like Tag based Service Mapping...

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Temporarily add agents to Dispatcher Workspace

Field Service Management allows dispatchers to add any agent to the calendar in Dispatcher Workspace. This functionality, known as temporarily add agents, streamlines the process of bringing in additional resource into Dispatcher workspace. By defaul...

Article

Deleted SDK Object Not Removed When Deploying via App Repositor

Hello Team,We are encountering an issue when deploying through the Application Repository.When deploying using the SDK installer or installing via GitLab on a new instance, deleted objects are correctly removed. However, when we publish to the Applic...

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when knowledge feedback awaiting information email when replied the state should be work in progress

Hi All, I have a requirement where when submitted by user replies to the Knowledge Feedback task state is in awaiting information the Knowledge Feedback task state should be automatically change to work in progress.How to achieve this requirement any...

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flow designer submitted cat item request , but additional cat_task getting created for RI

Hi team , I have created an flow designer which submits cat item request , post which it creates 1 sc_task for the catalog item request, however this workflow creates 2 additional sc_task , an in flow log it list only one sc_task , I want to debug ho...

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Dashboards

Hi Experts,I want to create dashboards in ServiceNow based on regions (for example: APAC, EMEA, AMER, India, etc.).Could you please guide me on:1. How to filter dashboard widgets based on region?2. Do I need Performance Analytics indicators for each ...

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Multiple Dev Instances: Updates synchronization

Hello friends, I am curious about how ServiceNow updates are synchronized in case of multiple teams working with dedicated development instance. In this, QA, Test/UAT and Production instances are shared but only dev instances are dedicated e.g. dev1,...

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How to make attachments mandatory on Remote Record Producers through the service bridge?

Hello all! I am new to using the service bridge and remote record producers and have been trying to make the remote record producer force mandatory attachments but have no luck. The field for making attachments mandatory is hidden on the provider f...

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Resolved! Custom discovery pattern not populating cmdb_sam_sw_install table with SAM professional activated

Wanted to see if anyone had any experience with this that may be able to help. Sorry for the book below, but wanted to make sure I described the issue well enough to understand. I'm familiar with Discovery but trying to implement a very simple use ...

Question

Dashboards

Hi Experts,I want to create dashboards in ServiceNow based on regions (for example: APAC, EMEA, AMER, India, etc.).Could you please guide me on:1. How to filter dashboard widgets based on region?2. Do I need Performance Analytics indicators for each ...

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On Service Portal approval record description field value getting in single row with big paragraph

On Service Portal approval record description field value getting in single row in big paragraph i need break down every single sentence in new line in short line will not break how to do it. please see attached screenshot.

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