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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.
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Community activity

Show/hide containers in RITM/task

I have a request I'm building with 7 containers.They all start hidden, and then based on what is selected in an initial select box, the appropriate container shows. This part is working perfectly. However, when the RITM/task are created, all 7 are sh...

  • Question

Missing answer or result from Script Include

Hi, I've a script include which shows the log of the required output but when called through script include it shows null.Script include (Client Callable):var IMFTAccountName = Class.create();IMFTAccountName.prototype = Object.extendsObject(AbstractA...

  • Question

Resolved! Issue with 'Pivot Table' visualization since upgrading to Yokohama

Since upgrade, I'm having an issue (see attachment) where the % SLA Met column shows zeros, until doing the following temporary workaround (but after saving/refreshing the issue re-occurs): Temporary workaround: This has to be done each time the dash...

  • Question

User is not able to remove user criteria in standard change templete

Hi Team, I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working. User criteria still showing, even though user has removed that  user is having itil, change_manager roles.

  • Question

ServiceNow Incident List Validation Failing

Hi Team,I am working on a ServiceNow Now Learning lab where the validation is failing with the following questions:Is the list filtered to only display active incidents?Is the list sorted so that Priority 1 – Critical incidents appear at the top?Was ...

  • Question
  • Ask the Experts

Closed_at field not getting populated for closed ritms

Hi,In the RITM (sc_req_item) table, some RITM records have the Closed at (Resolved) field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsi...

  • Question

Resolved! Proactive Trigger is changing the Virtual Agent Icon

I am finally checking out Proactive Triggers, when I change the system property to true, it changes our Virtual Agent icon.Anyone ever see this before?  We are on the Yokohama version.Digging some more, it appears to be using the icon for sp, we use ...

  • Question

Data Privacy and Field Encryption in Service Catalog

Hi All, I'm looking to implement Data Privacy and/or Field Encryption. I see that a bunch of users put sensitive data in the service catalog RITMs. How do I implement masking there as the variables are not fields but records. Secondly, would applying...

  • Question

Now Mobile popup message

Hello Community,I need help implementing a popup message on now mobile app.requirement: Have a question mark button on the home page, when clicked a popup need to appear with a text message on it any help please?

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