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Filter on Time Card not working in list, query or report

We have a filter that is no longer working and I don't understand why. It used to work, now it doesn't. This filter dot-walks to the 'task' table and uses a field in the task table as part of the filter. We have a report that looks for exceptions t...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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Resolved! Annual CMA re-certification requirements

What are the annual CMA re-certification requirements, specifically the 'thought leadership' requirements? What do CMAs need to do each year to remain certified, and how are their thought leadership contributions assessed and/or verified? Is ther...

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ServiceNow Operating Model: Roles, Routines, and Guardrails

A strong operating model balances speed with safety. Clarify roles: Product Owners for each core service, Platform Owner for cross-cutting standards and capacity, Enterprise Architect for alignment to business capability maps, Data Steward for defini...

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Ação Imediata no SSC – Limitando Sessões Concorrentes para Eliminar o Risco de Sequestro de Sessão

Introdução: A Segurança Começa na Sessão Garantir a segurança da sua instância ServiceNow é uma tarefa contínua, e o ServiceNow Security Center (SSC) é o seu painel de controle para essa missão. Um dos itens de conformidade mais críticos, e frequen...

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From Service Builder to Update Set in Dev instance. Keep following the DTAP

As a Product Owner, introducing new functionalities like Digital Portfolio Management and Service Builder is exciting. These tools empower organizations to manage services and offerings more effectively.However, with innovation comes complexity. Sudd...

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Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge

This is my submission for participating in the #BuildWithBuildAgent challenge, and what an incredible experience it turned out to be! Using ServiceNow’s Build Agent, I created a functional application “Simply Thriftify”, a thrift inventory manageme...

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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Live on ServiceNow: Leveraging CSM Case Lines: Best Practices

In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level wor...

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Regards change model

Hi Team,Regarding change model, we want to change the change model view but when we are try it is showing only two models and all standard changes, I want to show all four models only.

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Change Management

New YouTube Shorts Series on ServiceNow Mobile

Looking to get up and running with ServiceNow Mobile in under a minute? Our new YouTube Shorts series is here to help! These bite-sized videos are perfect for busy product managers, field teams, and mobile builders who want quick, actionable guidanc...

Article

ITIL users unable to group using certain reference values

If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...

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CMDB DATA MANAGEMENT ERROR

HI just got upgraded to Zurich and at the CMDB data management workspace each time i configure a policy and want to publish i get this error " Invalid configuration found for policy''

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SLAs Templates in excel file

Any idea about what the format for SLAs Template we can used.

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Resolved! Why can't I see "Sys ID" in UI Builder, in my Look up data source, as a field in Return fields?

Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Keep in mind that the column sys_id is available, but not visible in back-end. Any ideas how I can make it show in the UI Builder? T...

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