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Resolved! Technical error message on Virtual Agent for external user

Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...

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Virtual Agent

Part of the query on sys_user has been ignored because of insufficient access for 'query_match'

Hi Team, I am facing the issue with Reference field dependent on assignment group. When I click on reference field's search ICON. We got one error (Part of the query on sys_user_grmember has has been ignored because of insufficient access for 'quer...

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In project status report, I want to show risks from the source table instead of risk_baseline table

I have created a custom report template to extract project status report in PDF from reports tab of the Project Workspace. Here, I have extended the script include "StatusReportDynamicTemplateSchemaSNC" function "dynamicTemplateSchemaTableConfig". Th...

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Project Portfolio Management

My servicenow deveoper account is locked

I am not able to login into my instance. It asks me for biometric, for some passkey which I don't have. They do have an option of receiving a code on your email, but I never receive any code on my email. What should I do? Feels like I am stuck in a l...

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flow designer requirement

when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes the...

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Report on ALL ci related to an application

Hi, I need to create a report (List) that will show all ci's that appears in the relationships part of the application form. I created a report on cmb_rel_ci and then created an interactive filter on application. My questions : 1/ Is it possible to r...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

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ServiceNow University Login Issue – MFA Email Missing

HiI’m trying to log in to ServiceNow University, but I’m not receiving the MFA code in my email inbox.I’ve attempted to log in 4–5 times, and each time it displays the message: “MFA code sent to your email address”, but no email is received. Could yo...

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c

Does modifying the scoring criteria for risk assessment affect the previously completed risk assessments?

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How to Globally Set Default User Preference to Enable System Notifications?

I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...

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Dynamic fields not loading in Jira Update Issue action when Issue ID is passed dynamically

Hi All, I am using the Jira Spoke - Update Issue action inside the flow designer. When I manually enter a Jira issue Key(example ABC-123), the dynamic fields(Additional fields) load correctly.But when I pass the Issue ID dynamically from a previous s...

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We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)

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Auto-load emailed CSV File report into custom table(***) using Inbound action

Hi all,I had a requirement where business sends CSV file as an email attachment and I need to load that data into a custom table automatically. The emails will only come from a specific user profile: Praveen which Inbound emailThe report is sent as a...

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flow designer script

Hi All, I am getting two or more sysid via flow varible in the flow designer, I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...

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