ServiceNow Community

Attachments are displayed inconsistently based on they are uploaded through portal or ITIL backend

Hello All, When request is submitted via the Portal, and an attachment is added, it is only visible in the record Work Notes.When the attachment is added from the fulfillment end, it is displayed in the "Manage Attachments" section at the top of the ...

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A mature development and deployment process

Introduction In this article I describe the outline of "a mature development and deployment process". At its core is the idea to go away from update sets to deploying application versions - hence to get away from "deploying stories" towards "deployin...

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Automated Test Framework
Best Practices
Now Platform App Engine
Scoped App Development

UI action landing page not working in workspace

Hello, I created an UI action, it is visible and working in native UI but in workspace it is visible and even creating a new record(as per the functionality) but it is not landing to the proper new record correctly.What should I give in the script to...

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I need help to implement below

Hello. I need help to implement below. Please get in touch with me if anyone can help. Deliver end to end integration using integration huboAuth token refreshDelta logic loadError Queue + retry mechanismMonitoring dashboard

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Build the team you need to succeed with your ServiceNow solutions

We are pleased to announce the launch a brand-new Customer Success Center Web Application: The ServiceNow Platform Team Estimator. The ServiceNow Platform Team Estimator is a self-service web app that helps you answer the critical question: “Which ro...

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Thought Leadership

Before Your ServiceNow Certification Expires: Read This

What Is the ServiceNow Certification Maintenance Program? The Certification Maintenance Program (CMP) is ServiceNow’s structured approach to keeping certified professionals aligned with the platform’s continuous evolution. The Now Platform receives t...

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Instance Configuration
Personal Developer Instance
Team Development

Help Identifying Source of Form Message Trigger

Hello, This is a scope application. When the form loads, the following message is displayed: This message was configured in the Messages table. I am trying to determine where it is being called from. I have checked the Business Rules and Client Scr...

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Variables from Catalog item in Playbook Decision activity

Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...

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GlideAggregate_Query - Insufficient rights to query records

I was trying to pull the data using glideaggregate query data source in UI builder to populate for a component. But there's a data fetch exception. the event payload{ "dataElemId": "aggregation_query_2", "errors": [{ "message": "Qu...

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notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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SCIM Provisioning from Microsoft Entra ID

Introduction to SCIM and Its Benefits with ServiceNowServiceNow SCIM (System for Cross-domain Identity Management) Provisioning brings significant benefits, including automated provisioning and de-provisioning of user accounts, which reduces manual a...

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Instance Configuration
Integrations

Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

Question

Application Registry with type Resource Owner Password Credentials

Hello Community,I am using Application Registry with Default Grant Type "Resource Owner Password Credentials".I have added the Client Id and Client Secret, but where do I associate the Username and Password.I have tried "OAuthPasswordGrantType" in th...

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Recurring ServiceNow University Login Issue – MFA Email Missing

This same issue occurred last month as well:https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-university-login-issue-mfa-email-missing/td-p/3449060/page/2@Jim Poisson - Could you please look into this? Since it’s a recurring...

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In Zurich, an issue where the conversion map script assigns users to the “Conditional Script Writer”

Hello everyone,Since upgrading our instance to Zurich, we are facing a strange issue with a Table Transform Map targeting the sys_user_grmember table. Importing into the sys_user_grmember (group members) table.Attempting to add a user to a specific g...

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