The Easy Way to Highlight VIP & Priority Fields in Workspace

Highlighting Values in ServiceNow Workspace: A Quick Guide In the ServiceNow Workspace view, highlighting specific field values can be challenging because the workspace interface doesn’t display the same icons or visual cues available in the traditi...

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In Incident task table for parent record it should visible affected user how to proceed with this?

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ATF background script

Hi Team, I am trying to run ATF with an background script but I am unable to do so with Suites and Tests, so does anyone of you have come across this type requirement? Eventually I need to run ATF with BR.

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MRVS to be shown in approval

Hi,When submitting a service catalog item form it contains a multi-row variable set, such variable set does not appear in associated approval tickets. Can anyone suggest how can achieve this functionality? Below is the screenshot of where I wanted th...

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Facing issue while installng mid server in my personal laptop.

Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...

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I want to apply the Now Assist Skill Kit only to specific knowledge bases.

Dear ExpertsI want to apply the Now Assist Skill Kit only to specific knowledge basesI am creating a Now Assist Skill Kit.I dislike consuming a large number of assists, so I want to target only specific knowledge bases with the Now Assist Skill Kit. ...

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How to display employees in org chart

Hi guys, can someone help me with the org chart in Employee Center? Because when i click on Profile > View Org Chart, the only person which appears is myself.  In sys_user I created test users (they are active true etc.) and added my user in the mana...

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create email notification for a inactive user of the group

Hi All, It is first time to work on the wmail notification. I need to create an email notification the following conditions where the target groups are those that start with API..1. When a ServiceNow Group member's account becomes inactive: Emails wi...

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Employee Center Pro – balancing country-based/persona personalization

Context: We’re expanding EC Pro globally and want a balanced experience: highly personalized by country and a way for personas like matrix managers or elevated admins to view other-country content when needed.Current approach: We use user criteria on...

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Dictionary Override defined on task table's Assignment Group for a custom table is not working

We have a custom table that uses assignment group field from the task table(parent table). However I can see all of a sudden the dictionary override is no longer working. For our custom table the support group selectable should be limited to certain ...

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Best approach to managing workflows that keep changing?

I manage workflows that frequently evolve due to business needs. Constant changes sometimes break existing processes. How do you keep workflows flexible without becoming unstable?

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Need help customising this

This is so confusing and at the same time not helpful I somehow found out the script which feeds the value. We have a simple requirement to just hide the quantity field from the record information of the RITM record in SOW workspace.this is the recor...

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sysauto_report export issue

We have scheduled auto report set and type is set to excel and when report is generated to email we are getting its an PDF. Any suggestions on how to fix this issue

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Is there any way to create a contact and set password using script?

Hi,Is there any way to create a contact in 'customer_contact' table and set the login password using script?Please share the script if possible

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