ServiceNow Community

Alerts in Service Operation Workspace

Hi Community,Good day!I have a question about how ServiceNow Operations work. I want to understand how notifications or alerts are shown in ServiceNow. How do these notifications get triggered, and how can we know when and why an alert or notificatio...

Question

ServiceNow backend takes a giant leap making the platform more efficient -Introducing RaptorDB

Note : The content shared below is a summary of all the information available on the internet and insights shared at the Knowledge 2024 keynote. ServiceNow is making a significant upgrade to the foundation of its Now platform: the database. They'r...

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Platform and Cloud Security

How to remove user from a subscription

Hi All, We have a number of users that are allocated subscriptions via license. They no longer require the fulfiller role but they still need access so they can raise tickets via the portal.When going to their user, remove from subscription is greyed...

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Event and Alert Aging / Retention Configuration

Hi, Can someone please help me understand where event and alert aging is configured to clean up old events and alerts? Also, what is the out-of-the-box retention period for events and alerts?Thanks in advance.

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Event Management

Prevent Edits & Save in tables based on different table's fields

Hi Community,i am stuck in a requirement, that is i have a custom table name "testincident", in it's bottom there is a new table attach.if i make changes in "Decision type" field then i should not be able to change any field of "Test incident" and ev...

Question

How to set Workflow stage field icons forApproval pending

Hi,I am creating a workflow using Flow Designer. I want the stage icon for department head approval to show "Approval pending," but it is being displayed as "Current active step." How can I represent the department head approval as "Approval pending"...

Question

Unable to identify the Recommenations table for interactions and incidents in SOW

Hi Team, We have a requirement to exclude the Policy KB articles from Recommendations for both Incidents and Interactions in SOW.We are unable to identify where to update the configuration for exclusion of Policy KB articles from Recommendations for ...

Question

How to pull RAM and Processor Information in ServiceNow though sg Intune integration

I need to know how to pull the end user device information like RAM, PROCESSOR using service graph connector plugin in ServiceNow.Any alternate approaches are also fine, in advance, Thanks!

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Stop and Read This: Are You Still Using GlideAjax the Wrong Way?

Last week, I was looking through some old code and realized just how much extra weight we often put on our server calls. Let’s break down the "Wrong" vs. the "Right" way to handle GlideAjax so your instances stay fast and your code stays clean. The...

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Best Practices
Scripting and Coding

ua_instance_stateテーブルについて

ua_instance_stateテーブルの仕様についてお伺いしたく存じます。以下の項目のそれぞれの意味は正しいでしょうか。・プライマリデータベースサイズ (MB)：テーブルデータとそのインデックスデータの合計サイズ・ServiceNow ステータス：インスタンスの現在の状態や稼働状況

Question

Resolved! More option on the WSD Reservation on portal?

Hello All, We are currently trying to look the possibilities with Workplace Reservation Management. We have different workstations (focused workstation, Macbook dockstation, etc). I was wondering if we can configure extra filters on the WSD OOTB ...

Question

ServiceNow iFrame Integration: Messaging Between Components

Preamble: Previously the co-author of this solution @Martin Virag wrote an article on how you can speed up diagramming with the help of AI . However, the approach detailed there have had one flaw. It did not run on ServiceNow!Therefore we decided to ...

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glide.ui.activity_stream.stacked_view or "Stacked view" permanent in HR Agent Workspace

Hello.Is there any way to make this "Stacked view" permanent = true for all users ?I was playing around with "sys_user_preferences" and glide.ui.activity_stream.stacked_viewbut no success. Any advise please?Thx

Question

Is it possible to pull the variable from another variable set to Dependent Question of Auto Populate

I have a variable set called "A" in which i have requested for variable.I have one more variable set "B" in which i have country variable and i need to use the "Auto Populate" related list to auto populate the country as "requested for.country" from...

Question

How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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