ServiceNow Community

Employee centre: how to add links to other websites as drop-down options

Hi, I want to add a topic called ‘External Links’ that contains a dropdown with four external websites. I don’t want to add these as shortcuts (as shown in the screenshot). How can I update this without creating a catalog item, and how can I remove ...

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How does ServiceNow handle software revocation for users who did not request software via CSD?

Hi everyone, I have a question regarding software revocation in CSD 2.0.I understand that the lease end date automatically triggers revocation, which works fine when the software was originally requested and fulfilled through CSD.However, I’m trying ...

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Drag and drop attachments not working in Compose Email after Zurich upgrade

Hi everyone,After upgrading to Zurich (current build Patch 1) , we can no longer drag and drop files into the Compose Email window.We are getting the following error:Dropped file type is not supported Uploading the same file using the paperclip icon ...

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Cannot Find the select assistant drop down menu for Virtual Agent

Trying to set up the virtual agent and I need to control what is being displayed in the Promoted topics when the Virtual agent starts a new conversation. I am trying to follow the instructions from Promote or demote LLM conversational subflows, acti...

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Virtual Agent

Generic Request for HAM PRo

Hi All, I have the following requirement:We do have many models for the customer. And in HAM Pro we have to have all the models published and then only we can use it for Request.Is there any way where we use a single catalog item and models are not p...

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Rearrange the actions available for agents for a case

Hi Team, I want to rearrange the UI Action on the HR Agent Workspace, the buttons appear in the sequence [Assign to me, Start Work, Suspend, Save, Start Microsoft Teams Chat].Please let me know from where we can change it. Thanks,Prudhvi

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How to model SAP transactions in CSDM 5.0 for proper assignment routing?

In SAP, we have thousands of transactions—some out-of-the-box and some custom (Z-transactions). We treat “bundles of transactions” as a kind of “virtual application,” to which we assign a support group.In ServiceNow CSDM, I’m struggling to find the r...

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What is meant by scripting in CSM module

In my company, they said I have to prepare csm scripting for a project interview, but I didn't get any materials to know about it. But I knew all the client-side scripting and server-side scripting including client scripts, br's, script includes and ...

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Flow designer logs updates

I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...

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Request for ITSM Suite Pro Plus Course Link

Hi Team, Could you please share the course link for ITSM Suite Pro Plus in Now Learning? Thank you.

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Interaction form SOW View, fields filters

hi Team, There is a requirement, I want to put a filter on the below fields on Interaction form only on SOW view. Requested For > need to see only Inactive UsersAssigned To >need to see only active UsersRequested by > need to see only active Users ho...

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In sow view need to add email template icon for problem and RITM forms

Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T

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Why Simplicity Wins: Scalable Service Governance with CSDM 5

When implementing CSDM, it’s tempting to go deep modeling every micro-feature of a Business Service because it feels thorough and “right.” (There may even be a microservice specifically delivering that function/feature) I’ve been there. But here’s th...

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ACL Not working for internal users

As an internal user, I want to view and update RITMs categorized as internal so that I can manage RITMs securely. Acceptance Criteria = User has internal_user role; Can view RITMs where Categorization = Internal; Cannot view external incidents unless...

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Validate Lifecycle combination Business Rule error in Flow Designer

Hello all, When I am trying to update a Business Application record from flow designer,I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.the record is not getting updated with the values, in...

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