Hey Guys,
Found solution on this issue.
When creating a custom push notifications for the “Now Mobile App”, the configuration need to be set up under the “ServiceNow Request Application” push applications, instead of the “ServiceNow Mobile Applications” (Which is used for Now Agent).
The steps below to configure the push notification:
- Ensure that the you set the scope to ServiceNow NowMobile App – Catalog Screens and Applet Launcher
- Create Notification Message Content - Copy paste json code(link), replace 'Agent' with 'request' and '<sys_is>' with applet sys_id
- Create the push notification Message, add created message content
- Create the push notification and link it to the Push notification message
- Then lastly register the configuration to the “ServiceNow Request Application”. Add the Push notification into the “Push Default Registration” Related list
Hope this will be useful for someone in future 🙂
Regards,
Pooja
