ServiceNow Community

Variable re-order in different sections/containers

Hi All,I have one record producer, in which there is one variable "Please select the lines of business" (List Collector).I want to use the same variable in different section/containers.In some sections, the variable should be displayed in middle of s...

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ServiceNow instance

I am very new to ServiceNow and so far I always find it difficult to navigate to the ServiceNow Instance. Can anyone guide me with a shortcut to open my Instance?

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Trigger Robust Transform Map on Record Insert

Hi Team,I’m working on a use case where I need to insert a record into a staging table, and then automatically execute a Robust Transform Map when the record is inserted.The reason for using a Robust Transform Map is that I need to perform operations...

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Issue with Importing 1 Lakh Incident Records from Demo2 to Demo5

Hi All,I have two ServiceNow demo instances – Demo2 and Demo5.In Demo2, I have around 1,00,000 records in the Incident table.I exported all the incident records successfully.But while importing them into Demo5, only 10,000 records are getting importe...

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Resolved! If any group is not having user then for group approval then workflow need to stuck over their

If any group is not having user then for group approval then workflow need to stuck over their but it is approving my request directly can you please help me in this scenario .... I am using advance option to assign group using this script answer = [...

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Help Needed: Event Management Connector with PRTG - TypeError: Cannot Convert Null to Object

Hello Everyone,I'm working on configuring an Event Management Connector in my Personal Development Instance using the PRTG Connector. However, I encounter the following error when testing the connector:Error:Connection test failed: TypeError: Cannot ...

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Resolved! Query about Flow Designer Approval

Is there a way to do approval sequence in Flow Designer.Example: Approver 1, Approver 2.Once request is submitted, it will ask for Approver 1. Then if Approver 1 approved, it will move to the next approver which is Approver 2.

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Walk-Up - "Create Incident" UI Action for Workspace

Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...

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Is it possible to add a Search Facet for the "main topics" in the Advanced Portal Navigation?

We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....

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How to display RITM attachments in SCTASK without copying (including SOW download support)

Hi Team,In our project, we see that the sys_attachment table is growing rapidly because attachments are being copied from the RITM record to the related SCTASK.We now have a requirement where:Attachments should not be copied from RITM to SCTASK.Attac...

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Survey Trigger on Date Question

Hello, we're looking at using surveys for our new hires that trigger five days after they start with the organization. This does not seem to be possible with the existing trigger conditions, however. We're holding the employee's start date in their u...

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UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

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Let's play a little Game - what will this code do?

As an ex-DB guy, I am always interested to see how ServiceNow works under the hood.Therefore, I did a little experiment on my PDI.First I created a table called u_device with a single mandatory field u_imei: And then I opened "Scripts - Background" a...

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PA report to show count as well as % for closed and non completed incidents

We are creating PA report to show total count of closed incidents vs total pending incidents and % of both in single widget on dashboard.For this widget we want Category breakdown. We have used category breakdown on each indicator and it is working o...

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"Error occurred during row insert" while importing JSON data using two transform maps

Hi everyone,I'm facing an issue while importing data from a JSON file using a Data Source in ServiceNow. There are two transform maps involved in the process:1 – uses a field map, and the name field has COALESCE = true2 – a script-only transform mapU...

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