ServiceNow Community

Want to see more on AI Control Tower? These sessions are for you.

If you're wondering how ServiceNow’s AI Control Tower can help you see every AI system you run, govern it with confidence, and prove its value, these three sessions will cover everything you need to know: AI Control Tower Early Implementation Stor...

Question

Group By dropdown not working on PA Dashboard

Hi Everyone,I am facing an issue in Platform Analytics and would appreciate any guidance. I have a Column Data Visualization based on a table with an additional Group By selector configured for state and priority fields. The visualization and Group B...

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Visitor Management Redefined: A Deep Dive into the Latest Enhancements in Workplace Service Delivery

This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release. Please note that this is a summary of the most notable items, not an exhaustive list. For full detai...

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Wrap Up Code - Sequencing

How to sequence the wrap up codes in Alphabetical order?Couldn't find any configuration which can be done in this

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sys_translated values moved in update set not working after being committed

Created some translated text values for choices on a record producer variable, which were captured in an update set and which work in the DEV environment. As the record producer is in the 'Employee Centre Core' scope, so are the translated values.The...

Question

MS Intune Service Graph Connector - Payload Review & CI Filtering

Hello Team,We are using the Service Graph Connector for Microsoft Intune and would like to know:Where can we view the exact payload received from Intune before CI creation/update?Is there a supported way to filter CI creation based on specific payloa...

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CSM Automated Quality Assurance (Now Assist Skill) – Availability Condition Not Filtering Cases

Hi Community,I configured Automated Quality Assurance for Customer Service Management (CSM) and would appreciate some guidance on the expected behavior of the Define Availability conditions.RequirementWe want the Automated Quality Assurance skill to...

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Resolved! The Ultimate Guide to Upgrading Your ServiceNow Instance: Step-by-Step

Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...

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How to Filter Azure CI Ingestion in Service Graph Connector for Microsoft Azure?

Hello Team,We are using the Service Graph Connector for Microsoft Azure and would like to filter CI ingestion based on Azure resource tags. The payload received from Azure contains tags in the following format:"azureTags": [{"key": "BusinessUnit","va...

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Undocumented: User Role Histories

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my challenges with every family release: is finding the undocumented . Turning the Yokohama family release inside out, I came across "User Role Histo...

Article

How can I control which users can access a custom application built with App Engine Studio?

If I create an app using ServiceNow App Engine Studio, how can I decide which people are allowed to use the app and which people are not?

Question

Retired CI's are visible on Configuration item field on change_request

I am able to select retired CI's on change request, let me know whether it is OOB feature and if it is OOB then provide me with some docs regarding that.If we can manipulate it with some system properties then also let me know. ThanksRegards,Shreyash...

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Can sys_audit_role be archived by changing no_archive=true to no_archive=false?

Hi Community,We are using the OOB Audit Roles [sys_audit_role] table to track user role additions and removals.In our instance, the Dictionary entry for sys_audit_role has the attribute:no_archive=trueBecause of this, the table is not available for s...

Question

Restricting access to PA indicator scores

Hi, The documentation is scant, but I understand from this post that access rules for data collected by PA uses the tab Access control on the indicator or or on breakdowns. I have configured this both in my instance and in a PDI but there are no chan...

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CMDB and Container Vunerability Response

How important is Container Inventory for the implementation of Container Vulnerabilities Response? If we are not discovering containers or have appropriate container information in the cmdb, how do we implement containers vulnerabilities, or should w...

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