ServiceNow Community

Unable to Trigger Security Center Threshold Notification manually for testing

Hi Everyone, I Have configured Security Center metrics with thresholds and set up PA Threshold Notification to send alerts to me. Currently, I am receiving the notification automatically every day at 5 PM as expected. However, for testing purposes, I...

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hide a OOB in a Incident_task and keep the one that I create

I have a problem with hide a button that have the same name in an incident_task I create one for compose email but another one was created before and is restricted is in Service management for SOW in a global scope I tried to overrided and is not wo...

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Resolved! i need to mandatory Additional Comments but it's i need to mandatory Additional Comments work

i need to mandatory Additional Comments (journal input type) when state = close incomplete (value = '4')i try to use ui policy with ui action, i try to use client script, but it's doesn't work, the field doesn't become mandatory.what can be the sulo...

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IRE engine is not working in on before transform script (ignoring all the record )

We did not have any issues in our lower/prod environment using the IRE traditional transform strategy for the last few years. We came know about the IH-ETL and we installed this in our lower/prod environments (July 2025) and later came to know about...

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onChange client script on 2 different fields interact with each other causing an error

Thanks in advance for your help!I have 2 fields one takes a percentage of the base pay for an increase and the other takes a dollar amount of the increase.We want the user to be able to fill one of the fields in and the onChange script will make the ...

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Automated Tests

The key to shorter release cycles are automated tests. The key to fewer regressions are automated tests. The key to fewer defects are – again - automated tests. Automated tests are crucial for a robust, reliable, and mature software development...

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Automated Test Framework
Best Practices
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Resolved! how is the risk rating field calculated in VR?

Hi all,how is the risk rating field calculated in VR? any pointers on this please provide,Thanks in advance.

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Vulnerability Response

Data Certification question about the Fail button.

The question is coming from my business how the "Fail" button on a Certification Task should be leveraged.For those using the CMDB Workspace Certifications, please share how you are using the Fail button and your process when the fail is used. Thanks...

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ServiceNow SDK 4.3

We have released version 4.3 of the SDK, you can find release notes here: https://github.com/ServiceNow/sdk/releases/tag/v4.3.0This adds initial support for Flow and Service Catalog, along with some other new APIs!

Article

Resolved! Inbound email - noreply emails when they come to ServiceNow, are set to "Receieved Ignored"

Good afternoon.!I have created an Inbound email action that whenever an email hits the ServiceNow instance, it should create an RITM/SCTASK.I tested it using my Gmail address and it creates the ticket, but when we send using noreply email IDs, it is ...

Question

Geo map - "Group by" Dot walk fields are grayed out

Hi, I have a requirement to create a geo map data visualization in UI Builder. I am able to add the table for the data source but when i want to select the group by dot walk to location.country_name I am not able to do the dot walk as the country_nam...

Question

Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.

Today, AI finally clocks in. We asked, and you responded: your AI tools don’t work how you want them to. Maybe you got a wall of text with perfectly structured grammar on you should do next, but that’s not getting the job done. It left you and yo...

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How to Add VIP visual indicator for “Requested for” on REQ and RITM (similar to Incident Caller VIP)

Hi Team,I have a requirement to visually highlight VIP users on the REQ and RITM RequirementOn the REQ and Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP icon ...

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unable to wake an instance

I tried waking a newly generated instance, it moves to restarting and stays like that for an hour and after that it moves to paused. Do we need to terminate older instances that we no longer use? I have an existing instance from welcome to service no...

Question

IntegrationHub ETL dynamically create entity field and mapping

Hello community members, I have an ETL application and already created entity mapping using IntegrationHub ETL (3.2) guided experience. But I want to customize the mapping, base on the user input(add new filed to entity and and map to target tables)....

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