Link to KB article does not redirect to SSO login

[Mary S]

We have SSO set up on our instance.  When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow.  It does not redirect to the SSO sign in page.  When already logged in, the link works and displays the article.

Is there a setting to redirect to the SSO sign in page when the article is not public?

[Matt102]

Hi,

We had the same problem, our fix was to provide/use the ([portal] perma-) link in the form: 

https://salfordprod.service-now.com/kb?id=kb_article_view&sysparm_article=KBNNNNNNN

hth,matt

[Mary S]

Thanks, but that didn't work on our instance.

[Matt102]

¯\_(ツ)_/¯
Best of Luck