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Related List Hierarchy not visible

I'm trying to display a hierarchy like structure in the case form so that the end user can drill down and navigate to the product and finally choose the product for which the case is being created. This is the hierarchy of product models that I have ...

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Record is being aborted on update but there is no abort BR on the same table. How it is possible?

Record is being aborted on update but there is no abort BR on the same table. But there is BR on different table which is not linked to the table. How it is possible?

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Asset Workspace Form Not Showing Records

Hi everyone, I’m running into a strange issue with Asset Workspace , and I would really appreciate some guidance. Problem SummaryUsers can see assets in the Asset Workspace list, but when they click an asset to open the form, they get: You do not hav...

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Due date field is giving an error

I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...

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Virtual Agent - Search results

Hi everyone,We’re using the AI Search utility in our Virtual Agent topic (Zurich version). The search works fine — it returns Catalog Items and Knowledge Articles — but Order Guides are not showing up in the search results.Has anyone faced this issue...

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Wait for condition script in the subflow

Hi, I have a requirement like RITM creacte sctask, need to wait until myself or some allowed users updated the worknotes where i created a flow action to return worknotes updated is true or false -- which is working fine , it returns true or false as...

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REST API Explorer: I have to give the POST method url for submiting the catalog item request form

Hi Team, I have a requirement to give the POST HTTP link for submitting the catalog item request form,I have tried using:Namespace: sn_scAPI Name: Service Catalog APIBuy Item (POST)sys_id: (Given sys_id of catalog item)In Raw Data:{"sysparm_quantity"...

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Resolved! Client script not correct

I have two fields 'var3' and 'var4'What i want is that when the user selects an option on Var3 then on var4 only those related options should appear. So basically, theres 2 fields both it various choices, but there are some that when selected the var...

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Is there any workflow for Bad loan management in FSO banking ?

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Auto remediation task from subflow raises with state Closed Complete or WIP

Hello Experts,We have created a subflow which create an auto remediation task on em_remediation_task table.What we observed is, tasks are getting created with state Closed Complete or Work in Progress. Ideally task should follow the stage and must ra...

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Can we get the data of activity using rest APIs

can we get activity data using rest APIs ?

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Can we do load data/import data on data source using script or APIs in scoped app?

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Claim following a RITM

Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...

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"Last login" and "last login time" blank/ empty

What does it mean when the "last login" and the "last login time" on User table is blank? Are these users save to be marked as inactive?

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Tenable.io Fixed Vulnerabilities Integration failure

The scheduled Tenable.io Fixed Vulnerabilities Integration run on Oct 16, 2025, failed with error: "At least one import queue entry is in error. No more data to process at this time." Error: Invalid response code received from TenableIOVulnerabilitie...

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