ServiceNow Community

Issue when flow are executed simultaneously

Hello Community,I have a scenario, where the flows are executing simultaneously and bringing unexpected behaviour.Ex: I have count field on a Parent Table. When the Child record is completed, it will check the previous value and increment to one.If I...

Question

ways to handle full email signatures cluttering Incident tickets

Hi Community,We are facing an issue where Incidents created or updated via inbound email include the user’s full email signature and legal disclaimer, which makes the ticket description/comments difficult to read and impacts analyst efficiency.We wou...

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CBS Now Assist for Setup - What Exactly is Out of the Box?

Whether you are a customer or a partner - this article is intended to be a guide to help you understand what "Pre-Configured" options come with the quick start CBS Now Assist for Setup, so you know exactly where you are starting from. The "Pre-Conf...

Article

Is Performance Analytics (PA) Advanced supposed to have a simulator instance?

Is Performance Analytics (PA) Advanced supposed to have a simulator instance? It has lab assignments. The first lab I tried to do in my PDI but my PDI does not have a Survey Scores table so I can't complete it. But there is no button to request a ...

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Is it possible to incorporate additional filters to the Support Resources section of Topics?

I’m wondering whether it’s possible to add additional filtering options to the Support Resources section of Topics. The current filters are useful, but since knowledge categories can be associated with Topics as connected content, it would be especia...

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Integrating Quizzes into Learning Paths (WFO for ITSM)

Is it possible to integrate Quizzes from Quiz designer into Learning Paths? It would be ideal to have a quiz with a score to award a skill if met. If this is not possible can you add a Coaching Assessment to a Learning Path where a Coach can do a kno...

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How to configure incident management to align with CSDM; a leading practice guide

ServiceNow has made several changes to how incidents integrate with CSDM. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services. Ensuring first line agents capture a...

Article
Incident Management

What actually is an "Application Model" ?

Hello,Does anyone know what is the actual definition of an "Application Model" within EA/ServiceNow? There is a lot of documentation of how to add one to a Value Stream or create one from the "Product Model", but the documentation is really sparse on...

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Request your Now Assist Lab Instance!

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Want to get hands-on with ServiceNow Now Assist? How?! Since it's not available for Personal Developer Instances, nor for most (subproduction) customer instanc...

Article

Record Producer on Demand table- Collaborators Mapping

Hello,I have created a demand record producer.I need to specify a user or a set of users(for a business owner selection) that needs to map to Collaborators on the demand table. The collaborators type on demand table is a list collector.When I choose ...

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Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

Question

Catalog Item not prefilling the form

I have a catalog item that needs to prefill two fields, the short description and description. I have the link setup to send the data over like so. /sp?id=sc_cat_item&sys_id=72ba83d1b35313007a6de81816a8dc54&sysparm_variables=%7B&var_short_description...

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Archive attachment is working but not showing on the ar_custom_table record

Hello Everyone, Currently, I am archiving incident records along with their attachments.Once the archiving process is complete, I am able to see both the record details and the attachments in the ar_incident table. When I perform the same process o...

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Data Privacy, Protection, & Handling 2026

How do learners provide feedback on the Data Privacy, Protection, & Handling 2026 course?

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Hardware asset refresh flow

Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...

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